Rethinking Retail: The Hidden Costs of Self-Checkout Technology
Wharton Associate Professor of Operations, Information and Decisions explores how self-checkout technology is reshaping retail
This Week in Business · Wharton Podcast Network
June 11, 20259m 31s
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Show Notes
Santiago Gallino, Associate Professor of Operations, Information and Decisions, and of Marketing at the Wharton School, discusses the growing presence of self-checkout in retail, its intended operational benefits, and the unintended consequences—including theft, customer friction, and strategic recalibration—that are prompting retailers to rethink their approach.
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