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Marzia Aricò 'Service Measurement; Connecting (and measuring) the dots between zoom levels'

Marzia Aricò 'Service Measurement; Connecting (and measuring) the dots between zoom levels'

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast · The Human Centered Design Network

November 18, 202229m 55s

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Show Notes

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In this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement - and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space.

It’s a fantastic conversation and totally enjoyed connecting with Marzia - let’s jump in!

Creators & Guests

  • Gerry Scullion - Host
  • Stef Murphy - Producer

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Topics

Human-Centered Design (HCD)Service DesignUX & Design ThinkingSystems Thinking & InnovationTechnology & Data in DesignEthics & Responsible Design