Marc Stickdorn 'Journey Map Ops Q&A'
This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast · The Human Centered Design Network
Audio is streamed directly from the publisher (prfx.byspotify.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
We are building a global network of people doing human-centred work.
Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup
________________________
Take the FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullion
→ https://www.thisishcd.com/learning/introduction-to-journey-management
In this episode, you’ll hear from Ann Padley, Head of Faculty at This is Doing, and Marc Stickdorn, author of 'This is Service Design Thinking' and 'This is Service Design Doing' and trainer at This is Doing.
We chat about the Journey Map Operations session Marc ran at the June Doing Design Festival and answer some of the top questions from session participants.
Marc shares more about how organizations can use journey maps as a dashboard for customer and employee experience and how to get an overview of projects across distributed teams by collecting and building maps into an information system.
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
________________________
Discover & Connect → https://www.thisishcd.com/directory
Train my organisation → https://www.thisishcd.com/training
Claim partner discounts → https://www.thisishcd.com/partners
Publish an Article → https://www.thisishcd.com/blog
Courses → https://www.thisishcd.com/courses
________________________