Karen Peeters 'Discovering digital reliability and quality: the Toyota story'
This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast · The Human Centered Design Network
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Show Notes
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Welcome to World Wide Waste, a podcast about how digital is killing the planet and what to do about it. What is quality when it comes to web design, web development, web management? How do we know the customer is having a quality experience? How do we know as a web professional that we are doing a quality job? These are questions Karen Peeters, General Manager, Omni-Channel Management at Toyota Europe has been asking. I must apologise that the quality of the recording of Karen's voice is very poor. We had technical difficulties. However, the quality of the information that Karen delivers is extremely high. In fact, it is some of the most important insights that I have heard in 25 years of working in web management.
Creators & Guests
- Gerry Scullion - Host
- Stef Murphy - Producer
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