S3 | E34 | AI in Customer Support with Ryan Wang - CEO @ Assembled
ThinkData Podcast · Dataworks Group Limited
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Show Notes
In this episode, I sat down with Ryan Wang, CEO & Co-Founder of Assembled, the AI-powered workforce management platform transforming how companies run customer support.
We dived into:
• The spark behind founding Assembled
• The misconception around AI “replacing” roles
• Key differences between U.S. and European adoption of AI
• How agentic AI could reshape frontline support
• What CX and CS teams must prepare for over the next 3–5 years
A must-listen for anyone building in AI, customer operations, or scaling support teams globally.