Lessons from service design with author Lou Downe
Think with Google Firestarters · Neil Perkin
October 5, 202333m 1s
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Show Notes
Are you speaking a totally different language to your customers? Lou Downe, author of the best selling book Good Services and former Design Director of the UK Government, joins Neil to talk about what we get wrong about service design and how improving it can help your users, your team and even the world we live in.
Check out our YouTube video series at: https://goo.gle/3t13pWt