Why Your Customer Journey Is Vital To Define A Great Strategy?

"Strategy should be simple", says Gary Mitchell. He has never had a transformation programme fail to meet its desired goals in 35 years. Gary explains why starting with your customer journey is the foundation of great, #executablestrategy. He explains why failing to start with your customer sends you off target from the start.

We break this down in a blow by blow approach to developing customer insights, mapping the customer journey, extracting the knowhow and real world experience from your people to define the 3-8 bets you are going to make that will get you 80% of your intended end point.

We discuss who should be involved? When? Their roles? What will cause this process to fail? The role of leadership? And the importance of hitting the 6 month milestones to cement the credibility of your strategy across your entire organisation.

Gary helps #PrivateEquity backed companies build strategies that deliver the growth and exit ambitions of their shareholders, their leaders and their employees by putting the customer at the heart of everything you do.

Contact Gary via linkedin.com/in/garymitchellgmc

Websites

• gary-mitchell.com/blog  (Blog)
• gary-mitchell.com  (Company Website)
• hqi-connect.com  (Company Website)

Email: [email protected]Twitter: Gary_Mitch--Please share this episode with someone you know who is struggling with their strategy, of a contact in Private Equity who has investments that are underperforming--To contact me [email protected] or DM if you would like to be a guest, or you want to scale your technology business without losing control or giving away ownership to investors