How Are You Unintentionally Hurting Your Customers?
TheInquisitor Podcast with Marcus Cauchi · Marcus Cauchi, Sandler Training (South East)
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Show Notes
#AmyBrown, founder and CEO of #AuthentiCx is a pioneer in the field of bidirectional conversational AI to improve:
- #CustomerExperience #CX
- #Sales
- #Marketing
- #MarketingStrategy
She help US Healthcare companies to understand what their customers truly want and need. She explains why #customersalisfactionsurveys and #netpromoterscores #NPS are fundamentally flawed and inaccurate. She identifies where to look for clues as to why otherwise loyal customers are prevented from buying from their providers, how call centres contain a rich, mostly untapped diamond mine of information and why executives are volitionally deaf if they aren't utilising this unfiltered, unbiased resource of rich customer insights.
A fascinating exploration into the power of AI if used well and the value of all the #smalldata that you already own
Amy can be contacted on linkedin.com/in/amy-brown-84821210
Website: https://beauthenticx.com/ --Book a 1 to 1 call with me on Zoom at https://calendly.com/marcuscauchi/linkedin-discovery-call
Subscribe to my newsletter, #TheGrumbler here: http://eepurl.com/gu2Yd1
#TheInquisitorPodcast
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The #ScaleupsAndHypergrowthPodcast
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