Andrei Papancea CEO of NLX on Conversational Experiences, Customer Self-Service, and GPT-3 - Voicebot Podcast Ep 299
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Show Notes
Andrei Papancea co-founded NLX in 2018 to solve some of the problems he faced as a software engineer working on natural language understanding at American Express. He worked extensively with designers and analysts that could not make improvements to customer self-service and conversational support channels without engaging software engineers to hardcode the changes. He was confident that you could build conversational systems that enabled non-technical users to make these changes.
In addition, he was particularly interested in how conversational systems could be married with visual channels on the web and mobile to deliver even better customer self-service solutions. These ideas led to NLX, which is used by companies ranging from Copa Airlines to Red Bull.
More recently, NLX integrated with GPT-3 to provide users with generative AI solutions to augment conversational customer experiences. He stopped by the Voicebot Podcast to discuss the origins of the company and how things have changed with NLX clients since the introduction of ChatGPT. He also breaks down how NLX's new GPT-3-powered features work and how he expects adoption to play out.