The Untrapped Podcast With Keith Kalfas

Ever underquoted a job… and instantly regretted it? That sinking feeling isn't just about money—it's your nervous system hijacking your decisions. In this episode, Keith Kalfas breaks down the hidden psychology behind underpricing, why it keeps you stuck, and how to shift from emotional decision-making to data-driven strategy. This isn't about "charging more just because." It's about becoming the kind of operator who knows their numbers—and acts accordingly. "Math is the path. Strategy beats emotion every time." – Keith Kalfas What You'll Learn in This Episode: Why underquoting feels like a permanent setback (but isn't) How to separate emotion from business decisions and treat everything as data The shift from "worker mindset" to scientist mindset A simple split-testing strategy to raise your prices without panic How fear-based decisions quietly destroy your income Why habits—not motivation—are the real growth engine Key Takeaways: Detach from emotion—treat everything as data. Underquoting feels personal, but it's just feedback. When you stop reacting emotionally and start analyzing outcomes like a scientist, you make smarter decisions and improve faster. Fear and neediness are killing your pricing. Operating from survival mode makes you undercharge and repel better opportunities. Confidence comes from numbers and strategy—not desperation. "Math is the path" → raise prices strategically. Know your real numbers, then test higher pricing (especially with new clients). Use systems, packages, and small adjustments to steadily increase income without guessing. Connect with Keith Instagram: https://www.instagram.com/keithkalfas/ Facebook: https://www.facebook.com/thelandscapingemployeetrap Website: https://www.keithkalfas.com/resources Youtube: https://www.youtube.com/@keith-kalfas Resources and Websites: Build Your Site: https://www.keithkalfas.com/ReBolt Call Tracking Software: https://www.keithkalfas.com/CallRail Start Getting Leads Now https://www.footbridgemedia.com/keith The Untrapped Alliance: https://www.keithkalfas.com/alliance Resources You Need To Build A Successful Business https://www.keithkalfas.com/resources 🙋♂️Get My Free Landscaping Business Startup Video Series Here👇 Here https://www.keithkalfas.com/Landscaping-Series Landscaping Course https://keith-kalfas.mykajabi.com/store/8bFERMcs LANDSCAPING BUSINESS How to Guide: https://www.keithkalfas.com/16 Get Jobber: https://getjobber.com/im/ambassador-referral/?gspk=a2VpdGhrYWxmYXM4NTIx&gsxid=Rs6pwtznLDcs Get Ballard: https://www.ballard-inc.com/ Easy Budgeting Blueprint: keithkalfas.com/budget Smartphone Video Creation Guide: Keithkalfas.com/smartphone Identifying Your Superpower: Keithkalfas.com/superpower Become An influencer And Monetize Your Expertise: https://www.keithkalfas.com/influence Multiple Ways to Monetize: https://www.keithkalfas.com/multipleways LevelUp Your Landscaping Business to $100K and beyond: https://www.keithkalfas.com/LEVELUP

On this episode, Keith interviews Curt Kempton, founder of ResponsiBid, about using automation and data to improve service-business sales and marketing. Curt explains lead sources as inputs at the top of a sales funnel and stresses measuring leads by source, close rate, average ticket price, total volume, and overall ROI, including time and quoting effort, using examples like Money Mailer versus a failed golf-course sponsorship. They discuss using tools like CallRail and CRM reporting to track performance, "reposting winners," and diversifying channels (Google, Meta, referrals, flyers, etc.) to reduce reliance on any single platform that can suspend accounts. Curt emphasizes controlling and systematizing the customer experience through fast follow-up and consistent processes. He describes ResponsiBid as proposal and follow-up automation that helps close more jobs at higher ticket prices with good-better-best options. "You have to put together the experience you want your customers to have and you have to systematize it in a way to guarantee that they're gonna get it every time." – Curt Kempton What You'll Learn in This Episode: What a lead source really is—and why it matters more than most owners think How to track close rate, average ticket price, and ROI by lead source Why customer acquisition cost includes more than just ad spend The hidden risk of relying too heavily on one platform for leads How to think about lead source diversification in a healthy business Why referrals are great—but still need to be measured intentionally How customer experience starts the moment a lead comes in Why automation improves follow-up, consistency, and conversions How ResponsiBid helps service businesses close more work while increasing average job value Key Takeaways: Lead Sources Aren't Just Marketing Channels—They're Inputs Into Your Sales Funnel. Curt breaks down the difference between marketing and an actual lead. Someone seeing your website or driving past your sign isn't necessarily in your funnel yet. A lead enters the funnel when they raise their hand—by calling, filling out a form, or taking a clear action that opens the door to a sales process. If You're Not Tracking Lead Source Performance, You're Guessing. Most service business owners know they're spending on Google Ads, Facebook, SEO, signs, flyers, or direct mail—but couldn't tell you off the top of their head which source brought in the lead, how well it closed, or how much revenue it actually generated. Curt explains why those numbers matter and how they help you decide where to double down, where to negotiate, and where to stop wasting energy. Not All Leads Cost the Same. A lead source might bring in high-ticket jobs, but if it takes dozens of estimates, long drive times, or tons of follow-up to close them, the real cost may be much higher than it looks. Curt points out that customer acquisition cost includes both money and effort—something many owners completely overlook. Connect with Curt Website: https://responsibid.com Connect with Keith Instagram: https://www.instagram.com/keithkalfas/ Facebook: https://www.facebook.com/thelandscapingemployeetrap Website: https://www.keithkalfas.com/resources Youtube: https://www.youtube.com/@keith-kalfas Resources and Websites: Build Your Site: https://www.keithkalfas.com/ReBolt Call Tracking Software: https://www.keithkalfas.com/CallRail Start Getting Leads Now https://www.footbridgemedia.com/keith The Untrapped Alliance: https://www.keithkalfas.com/alliance Resources You Need To Build A Successful Business https://www.keithkalfas.com/resources 🙋♂️Get My Free Landscaping Business Startup Video Series Here👇 Here https://www.keithkalfas.com/Landscaping-Series Landscaping Course https://keith-kalfas.mykajabi.com/store/8bFERMcs LANDSCAPING BUSINESS How to Guide: https://www.keithkalfas.com/16 Get Jobber: https://getjobber.com/im/ambassador-referral/?gspk=a2VpdGhrYWxmYXM4NTIx&gsxid=Rs6pwtznLDcs Get Ballard: https://www.ballard-inc.com/ Easy Budgeting Blueprint: keithkalfas.com/budget Smartphone Video Creation Guide: Keithkalfas.com/smartphone Identifying Your Superpower: Keithkalfas.com/superpower Become An influencer And Monetize Your Expertise: https://www.keithkalfas.com/influence Multiple Ways to Monetize: https://www.keithkalfas.com/multipleways LevelUp Your Landscaping Business to $100K and beyond: https://www.keithkalfas.com/LEVELUP

Keith sits down with Fred Hodge Jr., owner of Clearview Washing in New Jersey—an exterior cleaning company that's been growing since 2004 and now runs up to 26 employees in peak season. Fred breaks down what actually helped him scale: lead gen, hiring, culture, and the systems that keep the business running even when he's on vacation (without the "putting out fires from the beach" vibe). They get into niche high-profit services (yes, chandelier cleaning), the KPIs that drive pricing decisions, how to raise prices without nuking your calendar, and why Fred keeps a buffalo picture behind his desk—to remind himself to run toward problems, not away from them. "What got you there isn't the same avenue what's gonna get you to your next place." – Fred Hodge Jr. What You'll Learn in This Episode: How Fred scaled from "Chuck in a truck" to a multi-crew operation The systems that help him step off the truck—and stay off Why bundling services dramatically raised their average ticket How to use simple KPIs (no algebra required) to make smarter pricing moves What "penny smart, dollar foolish" looks like in real business decisions How to build a team culture that retains great people Key Takeaways: The Business: 22 Years, 26 Employees, Multiple Services. Clearview Washing offers window washing, power washing, soft washing, gutter and roof cleaning, holiday lights, shrink wrapping outdoor furniture—and even chandelier cleaning. Peak season team size hits around 26 employees, with a business mix that's roughly 70% commercial (including HOAs/condos) and 30% high-end residential. The "Chandelier Cleaning" Advantage. Fred explains why chandelier cleaning became a standout niche: most competitors avoid it due to complexity and liability. Clearview leaned in, developed the skill set and tools, and now gets inbound calls from across New Jersey—sometimes landing $8K–$10K chandelier-cleaning projects in high-end homes. Scaling Happened When Systems Got Serious. Fred credits a major turning point to implementing real operational systems (with big help from his wife, who drives processes). That included choosing a CRM (Jobber) and building workflows that reduce chaos and prevent everything from escalating to "owner-level emergencies." He even jokes their QuickBooks coach says they're "not an exterior cleaning company—they're a technology company that offers exterior cleaning." Connect with Fred Instagram: https://www.instagram.com/fredhodgejr/ Facebook: https://www.facebook.com/freddie.hodge Website: https://clearviewwashing.com/ Connect with Keith Instagram: https://www.instagram.com/keithkalfas/ Facebook: https://www.facebook.com/thelandscapingemployeetrap Website: https://www.keithkalfas.com/resources Youtube: https://www.youtube.com/@keith-kalfas Resources and Websites: Start Getting Leads Now https://www.footbridgemedia.com/keith The Untrapped Alliance: https://www.keithkalfas.com/alliance Resources You Need To Build A Successful Business https://www.keithkalfas.com/resources 🙋♂️Get My Free Landscaping Business Startup Video Series Here👇 Here https://www.keithkalfas.com/Landscaping-Series Landscaping Course https://keith-kalfas.mykajabi.com/store/8bFERMcs LANDSCAPING BUSINESS How to Guide: https://www.keithkalfas.com/16 Get Jobber: https://getjobber.com/im/ambassador-referral/?gspk=a2VpdGhrYWxmYXM4NTIx&gsxid=Rs6pwtznLDcs Get Ballard: https://www.ballard-inc.com/ Easy Budgeting Blueprint: keithkalfas.com/budget Smartphone Video Creation Guide: Keithkalfas.com/smartphone Identifying Your Superpower: Keithkalfas.com/superpower Become An influencer And Monetize Your Expertise: https://www.keithkalfas.com/influence Multiple Ways to Monetize: https://www.keithkalfas.com/multipleways LevelUp Your Landscaping Business to $100K and beyond: https://www.keithkalfas.com/LEVELUP

If you run a home service business and want to close more jobs without sounding desperate or pushy, this episode is for you. After walking 15,000+ properties over 15 years, Keith breaks down the exact sales behaviors that consistently turn quotes into signed deals — whether it's a $500 job or a $15,000 one. No scripts. No manipulation. Just confidence, clarity, and reps. This episode is packed with real-world stories from landscaping, window cleaning, and service businesses — including close calls, funny moments, and the mindset shifts that separate stressed operators from calm closers. "Don't talk like you want the job. Talk like the job is already happening." – Keith Kalfas What You'll Learn in This Episode: The Assumptive Close Stop hoping you get the job. Start assuming it's already happening — from your language, to your body language, to how you move on the property. Keith explains how physically engaging with the work (yes, even grabbing a shovel) changes the customer's certainty instantly. Sell Outcomes, Not Tasks Customers don't care about mulch depth, blade angles, or plant species. They care about one thing: "Is this going to look good?" Keith explains how certainty transfers — and why confidence sells faster than technical details. The Two-Option Close (and Why You Need a High-Ticket Offer) Give customers two clear paths: The "everything included" option The "still looks amazing" option This simple structure reframes price, increases perceived value, and often nudges clients toward higher-ticket jobs — even if they didn't expect it. Say the Price… Then Shut Up One of the most uncomfortable — and powerful — sales moves. Keith explains why silence after the price lets the customer sell themselves… and how over-explaining kills deals. Control the Frame If you're unsure, they feel unsure. If you're calm and certain, they relax. Keith shares how confidence is built through reps, mistakes, and surviving the hard seasons — and why customers always buy certainty. Key Takeaways: Confidence closes more deals than technique. Sales works best when you stop trying to "perform" and start acting like the work is routine. When you assume the job is already happening, your tone relaxes, your body language settles, and you stop chasing approval. Customers pick up on that calm immediately and interpret it as experience and trustworthiness — because people don't buy perfect wording, they buy certainty. Sell the result, not the process Most customers aren't interested in how deep you dig, what tools you use, or the technical steps involved — they want to know how their place will look and feel when it's done. Speaking clearly and confidently about the outcome answers the real question in their head and reassures them that the decision is safe, which is often all they need to move forward. Your price works when you stop apologizing for it. Once you say the price, continuing to talk usually signals doubt and invites hesitation. Silence gives the customer space to process and decide without pressure, and it prevents you from negotiating against yourself. When you treat your price like a normal, everyday number, customers are far more likely to accept it as such. Connect with Keith Instagram: https://www.instagram.com/keithkalfas/ Facebook: https://www.facebook.com/thelandscapingemployeetrap Website: https://www.keithkalfas.com/resources Youtube: https://www.youtube.com/@keith-kalfas Resources and Websites: Start Getting Leads Now https://www.footbridgemedia.com/keith The Untrapped Alliance: https://www.keithkalfas.com/alliance Resources You Need To Build A Successful Business https://www.keithkalfas.com/resources 🙋♂️Get My Free Landscaping Business Startup Video Series Here👇 Here https://www.keithkalfas.com/Landscaping-Series Landscaping Course https://keith-kalfas.mykajabi.com/store/8bFERMcs LANDSCAPING BUSINESS How to Guide: https://www.keithkalfas.com/16 Get Jobber: https://getjobber.com/im/ambassador-referral/?gspk=a2VpdGhrYWxmYXM4NTIx&gsxid=Rs6pwtznLDcs Get Ballard: https://www.ballard-inc.com/ Easy Budgeting Blueprint: keithkalfas.com/budget Smartphone Video Creation Guide: Keithkalfas.com/smartphone Identifying Your Superpower: Keithkalfas.com/superpower Become An influencer And Monetize Your Expertise: https://www.keithkalfas.com/influence Multiple Ways to Monetize: https://www.keithkalfas.com/multipleways LevelUp Your Landscaping Business to $100K and beyond: https://www.keithkalfas.com/LEVELUP

If you're considering launching your own business—whether it's your first step or an addition to your current venture—this episode is packed with practical advice, real-world stories, and motivation to help you start strong. From knocking on doors and leveraging reviews, to upselling additional services and staying humble no matter how much you grow, Keith Kalfas lays out the blueprint for anyone ready to level up. To be clear, not every hopeful business owner follows this advice from day one. But the ones that do, inevitably find the path leads to growth, satisfaction, and success. We genuinely hope a few of these points get you moving, and help you skip a few of the nastier bumps along the way. Having made hundreds of thousands of dollars in the industry and helped over 10,000 people start their own businesses, Keith Kalfas shares candid stories, actionable strategies, and inspirational advice for anyone ready to level up, pay off debt, and transform their lives. What You Will Discover: You'll discover practical strategies like going door-to-door, starting with strip malls and storefronts, getting business cards made, creating a website, and building social proof through reviews and photos. Tips on upselling services—like gutter cleaning and pressure washing—that can turn small jobs into big paydays, and the importance of saying "yes" to opportunities as your reputation grows. The importance of humility, remembering where you came from, and treating others with respect when you achieve success. Guidance on registering your business, forming an LLC or S-corp, and getting insurance to protect yourself. "You don't have to suffer anymore. You've gone through enough. You deserve this, and it's going to be really, really hard, but you are worth it." - Keith Kalfas Topics Covered: 00:00:01 – Welcome & Inspiration Keith Kalfas opens up with his own journey, discussing the potential income available in window cleaning, his viral videos, and the thousands of businesses started thanks to his advice. 00:00:28 – Honest Truth: The Struggle & Reward Learn what makes window cleaning tough—earning high-paying clients, the physical demands, and overcoming frustration. But if you're committed, you'll quickly outshine your competition! 00:01:43 – Keith's Bestseller & Core Strategies Discover Keith's bestselling book "How to Make $500 a Day Cleaning Windows," and why taking action beats waiting for perfection. Register your business, get your LLC/S Corp in order, and invest in insurance. 00:02:46 – First Steps & Marketing Start with strip malls and storefronts, carry business cards, build a website, and collect social proof with 5-star reviews. SEO, photos, and customer permission matter! 00:04:12 – Lessons Learned: What NOT to Do Keith shares tough lessons—why to avoid storm windows, antique homes, and pitfalls from old customer stories. Binge on Keith's videos to sidestep painful mistakes. 00:05:29 – Dealing with High-End Clients & Complex Jobs Navigating cookie-cutter vs. custom luxury homes; beware of costly accidents. Upselling with gutter, pressure washing, and exterior cleaning can transform jobs from hundreds to thousands. 00:07:36 – Growing Pains & Sacrifice As your business grows, learn to say yes more often, manage work-life balance, and hear the real-life sacrifices Keith made to build his business—and keep his marriage strong. 00:09:56 – Communication & Mindset Communication is key (Gary Vaynerchuk advice)—especially with loved ones during your entrepreneurial grind. Nobody's coming to save you; you have to build your future. 00:11:31 – Financial Transformation Stories How window cleaning can repair your credit, pay off debt, and build true wealth—provided you operate legitimately, scale carefully, and manage risk. 00:13:14 – Going All-In & Proactive Living The mindset shift from desperation to mission-driven action. Channel your inner lion and solve problems proactively. 00:17:00 – Embracing Your Identity & Humility From embarrassment to pride—the "window cleaning guy" story. Finding gratitude in your work and remaining humble as you succeed. 00:20:41 – The Emotional Challenge: Ego, Humility & Worth Building a business will break your ego, but you're worthy. Listen to your heart, not just advice. 00:22:23 – Business Level-Up: Pricing & Value Raising prices, qualifying clients, and believing in your worth – Coach Rob's advice to communicate confidently and attract the right clients. 00:24:03 – The Power of Community & Consistency Invest in tools, coaching, and keep momentum strong. Keith's passion and generosity are reflected in how he supports the entrepreneurial community. 00:25:10 – Closing Thoughts: Trust & Let Go Final wisdom: Let go of old identities, trust the process, find mentors, and keep growing. Key Takeaways Take Action Before You're Ready - Don't wait until you're perfect or fully prepared. Get started, learn as you go, and embrace the fact that you may not be good at first. Momentum is more importa