Tony Ulwick, founder of innovation consulting firm Strategyn
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · [email protected]
December 8, 201543m 34s
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Show Notes
Intercom co-founder Des Traynor talks to Tony Ulwick, the inventor of outcome-driven innovation and a decades-long champion of jobs-to-be-done as a method for product design.
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