The Nordstrom Way: Embracing change in customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · [email protected]
Audio is streamed directly from the publisher (rss.art19.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Robert Spector, author of The Century-Old Startup, joins Intercom's VP of Customer Support Declan Ivory to discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service for more than 100 years. They explore how Nordstrom maintains a startup mentality, the importance of flexibility and transformation, and how the company's culture and values contribute to its success.
Watch this episode on YouTube: https://www.youtube.com/watch?v=v9hRfKgS8AU
😁 Follow the people:
https://www.linkedin.com/in/decivory/
https://www.linkedin.com/in/therobertspector/
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://inter.com/productpodcast
Say hi on 👋
X: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.