Episode 181
Slack’s Lane Collins on radical convenience in the customer experience
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · [email protected]
August 8, 201926m 2s
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Show Notes
In this week's Inside Intercom, Slack's Lane Collins chats to Kaitlin Petterson about their policy of 'radical convenience' and how Slack manages the customer experience as a product and how that experience should evolve as the business grows.
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