Episode 198
Scale: How Yelp drove down churn by building a customer success org (S02:E01)
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · [email protected]
November 14, 201935m 40sExplicit
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Show Notes
Kayti Sullivan (Yelp) chats to Kaitlin Pettersen (Intercom) about why at a certain point of growth, companies need to create a customer success organization to grow customer relationships and revenue.
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