Let's talk principles: From technical conservatism to connected, modular systems
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · [email protected]
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Show Notes
This week on the show, listen to members of our Engineering and Product Design teams discuss the principles that help us ship fast and scale quickly. Intercom Staff Product Engineer Waheed El Miladi and Principle Product Designer Gustavs Cirulis join us to discuss how technical conservatism helps Intercom scale faster and how focusing on connected, modular systems help us address the right questions right away, increasing efficiency and reducing costs.
You can read about these principles complete with diagrams here:
https://www.intercom.com/blog/intercom-product-principles-be-technically-conservative/
https://www.intercom.com/blog/intercoms-product-principles-connected-modular-systems/
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