Episode 176
Josh Seiden on why your product team should focus on outcome vs. output
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · [email protected]
July 4, 201931m 50s
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Show Notes
Josh Seiden, author of the new book Outcomes Over Output, joins the Intercom podcast to discuss why focusing on outcomes instead of outputs has become a rallying call for product teams today.
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