Episode 192
Intercom on Product: Rethinking outcomes over output
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · [email protected]
October 17, 201932m 22s
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Show Notes
Join Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams as they discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.
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