Episode 268
CX expert Annette Franz on putting the 'customer' in 'customer experience'
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom · [email protected]
February 25, 202129m 1s
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Show Notes
We can’t seem to get enough of CX — every year, there’s a growing list of articles, conferences, and best practices on the subject. So, how come so many companies still get it wrong? CX expert Annette Franz joins Intercom's Bobby Stapleton to discuss.
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Topics
company valuescustomer firstcustomer experience