Episode 121: 9 Customer Service Metrics a Tech Smart Boss Should Track
April 2, 201932m 21s
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Show Notes
If you listen to the podcast, you know there are 2 things I am really passionate about, great customer support and metrics. Not just any metrics, but metrics you can use to make a difference in your business. So you know I was excited to combine both topics in the same episode.
In this episode, I go over 9 customer support metrics that you should monitor in your business and most of them your help desk software will not provide you out of the box.
https://www.techsmartboss.com/121