044: What To Do When A Client Is Unhappy
The Successful Nurse Coaches ™ · Laura Minard, Shelby Kurz
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Show Notes
Is this your worst nightmare as a coach?!
Us too!
We get super vulnerable in this episode, speaking from the heart of lessons learned and insights gained.
We hope that this is a soft space to land for WHEN this happens in your practice...and knowing that it is okay, you are not a bad coach!
There is so much to learn, grow from, and evolve your business when you hit speed bumps...hang in there!
TIME STAMP
[01:41] When this happens, it can feel like an emotional rollercoaster
[03:26] Anger usually shows up first, followed by sadness, fear, imposter syndrome and insecurity
[08:07] Pause and check in with mentors
[10:34] Shelby shares an experience with a past client
[14:42] Drama triangle
[17:54] Transparency is important
[28:27] Breaking energetic ties
[31:41] Refunds and outstanding payments
[36:07]We have come so far with having difficult conversations and fear of confrontation
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