EP36: Shep Hyken - How To Deliver Amazing Customer Service
The Successful Bookkeeper Podcast · Michael Palmer
May 16, 201731m 41s
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Show Notes
Do you WOW your clients?
If not, you might lose them.
According to our guest, customer service expert and New York Times best-selling author, Shep Hyken, you have to recognize every interaction you have with a client forms an impression, so make it a good one.
During this interview, you'll discover...
- The power of gratitude and how it will take your customer service to new heights
- The importance of truly understanding your clients' needs
- How to deal with difficult customers in a respectful way
To find out more about Shep, visit https://www.thesuccessfulbookkeeper.com.