EP179: Justine Lackey - How To Keep Your Staff Happy & Productive
The Successful Bookkeeper Podcast · Michael Palmer
February 11, 202033m 30s
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Show Notes
Overnight success is a rarity. Most of the time, when we hear an "overnight success" story, we find out later that the "overnight success" had been years in the making. It takes hard work and time. Our guest has definitely used both to build her success. For over 17 years, Justine Lackey has been the owner of Good Cents Bookkeeping which provides professional bookkeeping services to artists, creative professionals, and small businesses. It's a bookkeeping company that focuses on an "atmosphere of excellence" that provides consistent, reliable, excellent end results for clients, and has a "Mom Army" of talented and loyal female staff. During the interview, you'll discover...
- The importance of employee retention
- How to have a dream client
- The pros and cons of hourly-based versus value-based pricing