EP166: Shep Hyken - Focus On Your Client's Experience
The Successful Bookkeeper Podcast · Michael Palmer
November 12, 201935m 51s
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Show Notes
A business that makes life easier for the customer is a way to make you stand out.
Our returning guest, Shep Hyken, who is a customer service expert and New York Times bestselling author, agrees.
His focus is to help businesses build relationships with their customers and deliver amazing customer service which eventually leads to their loyalty.
During this interview, you'll discover...
- The importance of client experience
- How to be more convenient
- How to create a journey map
To find out more about Shep, visit https://www.thesuccessfulbookkeeper.com.