Airports e-gate travel chaos & dodging passport trouble
Thousands of passengers stranded after Border Force IT meltdown
The Standard · Rachelle Abbott
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Show Notes
There were no happy landings at UK airports after a national IT network meltdown left passport e-gates firmly closed - and many thousands of exhausted travellers stranded.
The tech failure bricked e-gates to blank screens as Border Force officials at airports including Heathrow, Stansted and Luton processed passengers the old-fashioned way - by hand, at the desk.
Some travellers complained of waiting for hours without food and water - or even bed town on terminal floors as onwards transport options were overcrowded or services had finished for the night.
For the latest on the travel implications for your summer holiday - and some important passport news, The Standard podcast is joined on the line by Sean Tipton, spokesperson for travel association Abta.
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