Freewheelin' Ep 81: How Do I Respond To Angry Clients?
The 'So You're A Vet... Now What?' Podcast · VetX International
May 28, 202011m 10s
Audio is streamed directly from the publisher (podcasts.captivate.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
With both our teams and clients feeling the pressures and uncertainties due to COVID-19, frustration can quickly lead to anger. Some veterinarians may have been on the receiving end of some pretty angry clients and may be left feeling hurt. But it's important to remember that this is not because these clients are bad people - they are just scared and need to be listened to.
Listen as Dr Dave talks through some strategies he uses in these situations.
If you would like your question answered by Dr Dave then post it to eu.jotform.com/VetXInt/video-submit-form
Everyone who has their question answered will win a signed copy of Dr Dave's latest book, So You're A Vet...Now What?
Be safe. Be well. Be happy.