Essential Communication Skills for Tradies: Managing Expectations and Mastering Difficult Conversations | ft. Kristy-Lee Billet | Ep.386
The Site Shed | Systems, Strategy and Growth for Tradies and Contractors · Matt Jones - Trade based business enthusiast
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Show Notes
Are you struggling with managing expectations and having difficult conversations in your trade business? The secret lies in honing your communication skills. In this first part of our two-part series, we delve into the importance of effective communication in managing expectations and navigating challenging dialogues.
Learn how communication skills can make or break your relationships with clients and team members. We'll share actionable tips and real-life examples to help you master the art of communication. Don't miss out on this essential guide for tradies and contractors!
Watch the video version of this podcast at https://youtu.be/pnVhncWNVQU
#CommunicationSkills #ManagingExpectations #DifficultConversations #Tradies #Contractors #TheSiteShed
Discussion Points:
[00:03:18] Niche recruitment business finds and builds teams.
[00:06:02] Performance, task standards, communication, interview difficulties, work environment.
[00:08:34] Safety, workplace health, boundaries, expectations, materials, retention.
[00:12:57] Revise communication style to effectively convey message.
[00:14:08] Plan and consider timing for difficult conversations.
[00:19:21] "Understand, clarify, involve, and find solutions."
[00:22:02] Book review on Traction and 1-on-1 meetings.
[00:27:11] Plumbers listening. Managing difficult conversations, documented framework.
[00:30:37] Document all conversations, even in emails or texts, for potential exit strategy.
Resources:
- Visit People Powered Business’s website: https://www.peoplepoweredbusiness.com.au/
- Get social with Kristy on LinkedIn at https://www.linkedin.com/in/kristyleebillett/ and Facebook at https://www.facebook.com/groups/hrsupportaustralia
- Get in touch with Kristy at [email protected]
- Get access to the FREE Guide on Dealing with Problem Employees - https://www.peoplepoweredbusiness.com.au/problememployeeguide
- Read our blog on this podcast here: https://www.thesiteshed.com/mastering-communication-skills-tradies-kristy-lee-billet
Your Next Step:
Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.
👉 Join free and grab your next growth tool here: https://tradie.wiki/pod
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- LinkedIn: Matt Jones
- Website: thesiteshed.com
- YouTube: @TheSiteShed
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