Episode 79
AI at Brinks Home: Lower costs, better customer support (with Veronica Moturi)
The Security Podcast of Silicon Valley
October 7, 202537m 48s
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Show Notes
Cutting support costs usually tanks experience—unless you redesign the system. Veronica Moturi shares how Brinks built an AI “first line,” kept humans for nuance, and improved accuracy by unifying data, verification, and troubleshooting. If you’re scaling support, this is your roadmap to trust, speed, and measurable unit economics.
Veronica: www.linkedin.com/in/veronica-moturi
Brinks Home: brinkshome.com
Jon: www.linkedin.com/in/jon-mclachlan
Sasha: www.linkedin.com/in/aliaksandr-sinkevich
YSecurity: www.ysecurity.io