tspp #155- The Disney Way w/ Jeff Kober
The Season Pass: The Essential Theme Park Podcast · Douglas Barnes
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Show Notes
Quality customer service is the greatest key to success for any major business in today’s industry and nobody has satisfied their guests better than Disney in the Themed Entertainment World. J. Jeff Kober (President of Performance Journeys & CEO of World Class Benchmarking) joins Doug Barnes (Owner/Producer of The Season Pass Podcast), Brent Young (Creative Director of Super 78), Rick West (Owner/Editor of Theme Park Adventure) & Don Schockow (Owner of Theme Park Audio Archives) in the Season Pass Discussion Room to talk the theme park influence in Jeff’s career and his determination to help the world of business with a little pixie dust. Ever wondered why and/or how Disney performed guest relations right? Take a listen and you’ll see there’s more to the culture of guest satisfaction than just serving popcorn. Enjoy. ;)
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Wonderful World of Customer Service at Disney
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