Communication Strategies in High Conflict Situations
The Sandwich Generation Survival Guide · Candace Dellacona & Jodi Argentino
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Show Notes
In episode 8, "Communication Strategies in High Conflict Situations," The Sandwich Generation's Jodi Argentino and Candace Dellacona discuss effective communication in high-conflict situations, particularly relevant to the Sandwich Generation dealing with family issues.
Jodi and Candace emphasize the pivotal role of communication across various aspects of life. They highlight a communication method called "B.I.F.F.," which stands for Brief, Informative, Friendly, and Firm. The hosts discuss the challenges of written communication, such as text messages, cautioning against blame, unsolicited advice, admonishments, and unnecessary apologies to sustain a constructive dialogue.
Resources referenced in this episode:
- Bill Eddy, BIFF: Quick Responses to High Conflict People (2014) https://www.highconflictinstitute.com/bookstores/biff-quick-responses-to-high-conflict-people
- High Conflict Institute https://www.highconflictinstitute.com
- Marshall Rosenberg, Nonviolent Communication: A Language of Life (2015)
Overall, Jodi and Candace advise a communication approach that is informative, friendly, and firm to facilitate effective and efficient interactions, especially in emotionally charged situations. If you are interested in learning more or have any questions, please feel free to contact Jodi at [email protected] and Candace at [email protected].