Retail Customer Service Horror Stories
The Resilient Retail Game Plan · Resilient Retail Club's Catherine Erdly
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Show Notes
It’s Halloween! And today’s episode is all about the horrors of customer service.
And I wanted to do it from both sides, not just from what you've experienced as business owners. And lots of you have shared your horror stories of what your customers have said and done, but also how it feels as a customer.
And just reflecting a little bit on what great customer service looks like and how to navigate some of these things because it can be really really difficult!
You'll discover how great customer service can significantly boost your business, alongside practical tips for handling more difficult situations so customer service doesn’t have to be the nightmare of your business!
[00:00] A Customer Service Nightmare: The Faulty Frame
[02:47] Reflective Listening: A Customer Service Technique
[04:26] Halloween Special: Horrors of Customer Service
[05:58] Tips for Handling Unhappy Customers
[07:20] Real-Life Customer Service Horror Stories
[08:43] Refund Policies and Customer Retention
[09:56] The Importance of Communication
[11:37] Handling Lost Parcels and Fraudulent Claims
[13:30] Dealing with Difficult Customers
[16:39] Setting Boundaries and Outsourcing Your Customer Service
Links:
Get all the resources in the show notes on our website Get How to Talk so Kids Will Listen…and Listen so Kids Will Talk Learn more about Stock Doctor
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