The Post-Acute POV

Introduction In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Rachel Petersen, Manager of Product Innovation, Medication History and PDMP at Surescripts, and Jill Lytwyn, Key Account Executive at Surescripts. The three discuss driving better patient outcomes via medication reconciliation in home care. Join Rachel, Jill, and Navin as they cover the issue of medication reconciliation, the genesis of Surescripts, and the Surescripts Network Alliance. Learn how their solution can help providers stop relying on manual processes and streamline transitions of care by reducing errors of admission, duplicate medications, and drug interactions. Listen to the episode below. Topics discussed during today’s episode: [00:38 – 02:49]: Navin introduces our guests, Rachel Petersen and Jill Lytwyn. [02:49 – 07:33]: Rachel and Jill provide their origin stories and what brought them to their current positions at Surescripts. [8:43 – 10:20]: Jill explains the genesis of Surescripts and the Surescripts Network Alliance. Through this alliance and Surescripts’ various partnerships, they have connected over two million health care professionals and organizations. [10:51 – 13:12]: Jill describes the issue of medication reconciliation and how obtaining medication history on a patient via technology streamlines transitions of care by reducing errors of admission, duplicate medications, and drug interactions. [10:24 – 16:07]: By using a medication reconciliation solution, Surescripts has seen an average of 45 minutes in time savings. This corresponds directly to cost savings for care providers. [16:56 – 18:25]: Rachel explains how understanding the “why” behind clinical decision-making can greatly improve data quality and drive better patient outcomes. [19:23 – 22:10]: Rachel describes the considerations that providers should be taking when making EHR decisions including selecting a platform that allows users to pull data from multiple sources. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Find out more about Surescripts: https://surescripts.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this special episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Steve Pacicco, president and CEO at MatrixCare, and Bill Dombi, president and CEO at National Association of Home Care & Hospice (NAHC), to have a conversation on the expansion into community-based care across post-acute. Join Navin, Steve, and Bill as they cover strategies for providers looking to expand into community-based care, insights from those who have, and the impact this shift is having on various care segments and healthcare overall. This episode also explains the role technology plays in helping providers diversify and streamline their evolving businesses. Listen to their discussion below. Topics discussed during today’s episode: [00:38 – 02:05]: Navin introduces Steve Pacicco and Bill Dombi. [03:30 – 06:37]: Bill provides his perspective on how the pandemic has changed perspectives around providing care at home and accelerated the expansion into community-based care. [7:24 – 11:52]: Steve provides his perspective on the shift toward community-based care as the CEO of the technology company with the largest footprint in post-acute care with home and facility-based organizations and what customers are saying about the shift. [13:10 – 16:50]: Bill provides advice and recommended first steps for brick-and-mortar organizations to take if considering expansion into community-based care. [18:24 – 21:54]: Next, Bill discusses how the shift impacts existing home and community-based care organizations. [23:32 - 29:49]: Steve explains how technology can help organizations as they consider the expansion into community-based care. [31:10 - 35:59]: Bill shares a message with technology providers looking to support organizations as they shift to include community-based care. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Learn more about NAHC: https://www.nahc.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host, Bob Anderson, VP of sales for home and hospice at MatrixCare is joined by Steve Herron, senior director of long-term and post-acute care at Cerner to have a conversation on connecting care at home. Join Bob and Steve as they discuss the partnership between Cerner and MatrixCare, the key types of data that should be exchanged when connecting care at home, formal and informal health networks, and the importance of creating a bridge between disparate EMRs and other sources to create one longitudinal record for the patient. Listen to their discussion below. Topics discussed during today’s episode: [01:30 – 04:15]: Steve provides an introduction on Cerner for listeners who may be unfamiliar and how the company became partners with ResMed. [04:25 – 06:51]: Next, Steve dives into the factors that encouraged Cerner to choose MatrixCare as their EMR platform partner and how KLAS scores validated their decision. [7:02 – 12:44]: When it comes to interoperability and connected care at home, Steve provides the key types of data that should be exchanged. [12:53 – 15:01]: Next, the pair discuss how Cerner clients benefit from the partnership with MatrixCare. [15:16 – 16:04]: Steve explains the difference between community agencies and health system clients and how both can utilize MatrixCare via Cerner. [16:09 - 18:37]: The pair discuss formal and informal health networks and the importance of connecting disparate EMRs and other sources to create one longitudinal record for the patient. [18:41 - 22:33]: Steve describes the benefits of Healthy Intent, Cerner’s health network. [22:50 - 23:44]: Lastly, Steve explains that he believes the next phase of connecting care in the market will be what we choose to do with our data. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Cerner: https://www.cerner.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host, Melissa Polly, director of marketing for home & hospice, sits down with Sarah Kivett, BSN, RN, CHPN, director of palliative care services, Hospice & Palliative Care of Iredell County. The topic for their conversation is driving operational success in home-based palliative care and how to start a palliative care program within your organization. Join Melissa and Sarah as they discuss the foundation of success for a new palliative care program: ensuring organizational buy-in, understanding payer sources, being patient, and more. This episode will provide a firsthand look at obstacles your organization may face when starting a palliative care program and tips for finding success. Listen to their discussion below. Topics discussed during today’s episode: [01:11 – 03:23]: Sarah provides her origin story and explains outpatient palliative care and its importance. [03:35 – 06:05]: She then shares her top tips for creating a successful palliative care program, including organizational buy-in and a strong understanding of palliative care. [6:21 – 9:20]: Next, Sarah and Melissa discuss the reasons organizations may fail when starting a palliative care program, including being impatient and failing to understand their payer sources. [9:46 – 13:01]: Sarah walks us through how Iredell’s hospital-based palliative care program works and how clinicians document using the EHR. [13:22 – 17:48]: They then discuss the types of interoperability that are key in palliative care, including e-referrals and direct messaging. [18:06 - 19:38]: Finally, Sarah describes how CommonWell and Carequality have helped her team drive operational success. [19:54 - 21:54]: Sarah leaves us with advice for organizations considering starting their own palliative care program. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Hospice & Palliative Care of Iredell County: https://www.hoic.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host, VP of Sales for Home and Hospice, Craig Levy, is joined by Angela Richards, Director of Health Informatics at Androscoggin Home Healthcare and Hospice to discuss real world data and analytics and the importance of the patient’s story. Join Angela and Craig as they cover topics such as using data to develop strategic conversations, what makes a great data partner, remote patient monitoring, and telehealth. This episode provides real world examples of how data and analytics are used to improve workflows and increase efficiencies across post-acute care organizations. Listen to their conversation below. Topics discussed during today’s episode: [01:06 - 02:07]: Angela describes her origin story and how she found her focus on data and analytics at Androscoggin. [02:30 - 05:41]: The pair discuss when data became relevant in post-acute care from a business standpoint. [6:05 - 8:07]: Angela explains how she uses data to develop strategic conversations around the patient related to better outcomes and how this sets Androscoggin apart. [8:21 - 11:28]: Angela and Craig discuss what qualities make a great data partner, some of the specific data elements that should be shared with partners, and how they would be displayed. [11:47 - 13:30]: Angela explains the importance of telehealth and remote patient monitoring. [13:48 - 17:11]: Angela shares how Androscoggin looks at data differently as a diversified business and which trends are driving different business behaviors. [17:35 - 19:45]: The pair discuss using data and analytics to improve workflow efficiency. [20:02 - 21:14]: Angela offers advice for someone who is not currently using data to improve workflows in post-acute care. [21:40 - 24:06]: Angela and Craig discuss how clinicians are focused on patient engagement and the importance of a patient’s story. [25:23 - 26:02]: Angela reveals how she would like the future of data to utilize a centralized format. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Find out more about Androscoggin: https://androscoggin.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction For this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions is joined by Frank Nash, director of solutions strategy at MatrixCare. The pair sits down to discuss the benefits of connected care and the four steps to becoming a more connected care provider. Join Kevin and Frank as they break down each step to achieving true interoperability: getting connected, gathering data, documenting accurately, and being a better referral partner. Frank also gives his top recommendations for post-acute care staff committed to strengthening their organization’s interoperability. Listen to their discussion below. Topics discussed during today’s episode: [01:14 – 02:04]: Frank details his origin story and how he became director of solutions strategy at MatrixCare. [02:26 – 04:10]: Frank explains the stats from our recent survey that support referral partners are behind in upgrading their technology solutions then lists the four steps for becoming a more connected care provider. [4:23 – 5:53]: Why getting connected is important and how to join the health information highway. [6:04 – 7:21]: Gathering data via email or using the health information highway like Carequality and Commonwell. [7:30 – 10:08]: The importance of documenting accurately and Frank’s top tips to do so. [10:29 - 12:41]: Gathering information and how listeners can accomplish this step. [12:57 - 13:41]: Frank’s top recommendations for post-acute care staff committed to strengthening their organization’s interoperability. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Helen Adeosun, CEO and president, and founder of CareAcademy, to have a conversation on workforce challenges in home health and home care and how CareAcademy utilizes the combination of technology and education as a solution. Join Navin and Helen as they discuss the unique position home care is in, the importance of upskilling, and how education can help improve caregiver satisfaction. Listen to their discussion below. Topics discussed during today’s episode: [02:10 – 06:16]: Helen provides her origin story and how she infuses her passion for education into her work. [07:34 – 11:35]: Helen introduces CareAcademy and explains how the company assists caregivers to gain both hard and soft skills through online education. [13:20 – 19:21]: Home care is in a position to make a tremendous shift to accommodate the growing need of caring for higher-acuity clients, and upskilling and enhancing caregivers’ existing skills will assist in this shift. [20:34 – 25:21]: How people are the backbone of innovation and how continuing education assists in strengthening ideas. [27:16 – 30:09]: Ways to improve caregiver satisfaction, including an increased focus on education. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about CareAcademy: https://careacademy.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions at MatrixCare is joined by Lisa Horton, director of clinical compliance, CDP, ALG Senior, a triple certified MatrixCare user. Kevin and Lisa discuss the benefits of certification programs and how Lisa has used her multiple certifications to improve her organization’s training and efficiency which ultimately improves their bottom line. The two also cover how to overcome employees’ resistance to adopting technology and Lisa ends the conversation by providing her top tips and recommendations for other MatrixCare users. Tune in to learn more. Topics discussed during this episode: [00:38 – 01:39]: Lisa describes her origin story and how she began working in senior care. [02:01 – 03:22]: How Lisa’s organization encouraged her to earn multiple certifications and how they helped her grow within her organization. [3:34 – 5:04]: She details how her certifications play a role in mentoring others on technology adoption and how ALG Senior addresses the issue of employees’ resistance to adopt technology. [5:15 – 5:45]: How technology can help with common workforce challenges. [5:55 – 7:43]: What ALG Senior’s new hire onboarding program contributes to EHR education across interdisciplinary teams and how each team keeps up with different software releases. [7:55 - 8:24]: Lisa’s top tips and recommendations for other MatrixCare customers. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our certification program: https://www.matrixcare.com/implementation-training/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions at MatrixCare, sits down with Eric Silverman, VP of technical services at MatrixCare, to discuss the question: what is interoperability? Eric simplifies the sometimes-complicated topic of interoperability by describing the three categories all interoperability falls into: connections between external products, connections between internal products, and third-party exchanges. Listen in as the pair present examples for each of these categories and touch on trending topics in the industry like pharmacy and vitals integrations, connecting to health information exchanges (HIEs), and the increase in continuity of care documentation. Topics discussed during today’s episode: [01:06 – 02:22]: Eric describes his origin story and how he became the VP of technical services at MatrixCare. [02:52 – 03:24]: What is interoperability? Eric shares his definition. [3:33 – 8:43]: Eric explains the three categories of interoperability: connections between external products, connections between internal products, and third-party exchanges. [9:16 – 10:26]: Examples of connections between external products like pharmacy and vitals integrations. [10:54 – 12:30]: An example of internal products connecting information between different care settings at the same organizations. [12:59 - 14:11]: How to implement a third-party exchange like health information exchange (HIE) and how to avoid the barriers to connect with an HIE. [14:38 - 16:59]: Eric describes why it’s critical to implement interoperability and how MatrixCare can help. [17:19 - 18:24]: The pair end their conversation by discussing continuity of care documentation and how this is an increasingly common third-party exchange. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, our host Kelly Keefe, VP of community solution strategy at MatrixCare, is joined by Beth Baerman, director of communications, Attendance on Demand, to have a conversation on how to improve employee engagement across post-acute care. Join Kelly and Beth as they discuss the definition of employee engagement, the importance of perceived organizational support, and how technology can help alleviate problems in workforce management. This episode will explain two-way communication between your organization and employees and help you facilitate co-employee support. Listen to their discussion below. Topics discussed during today’s episode: [01:15 – 02:11]: Beth describes her origin story and how she found her focus on improving employee engagement. [02:37 – 03:41]: Defining employee engagement as an employee’s emotional investment in their job and in their organization. [3:49 – 6:03]: How employee engagement impacts a post-acute care organization’s bottom line. [6:10 – 10:14]: Because many jobs in post-acute care are similar, an employee’s engagement with their organization is especially important. [10:24 – 14:13]: Beth explains how to improve perceived organizational support. [14:20 - 19:39]: How technology can be used in workforce management and affect employees’ overall satisfaction with their job. [19:51 - 24:19]: The importance of two-way communication between your organization and employees. [24:25 - 29:27]: Co-employee support and how an organizational emphasis on this topic can keep employees happy. [29:27 – 30:35]: Key takeaways from this conversation on keeping employees engaged. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about TimeTracker, our workforce management solution: https://www.matrixcare.com/resource/timetracker/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction For this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Nick Knowlton, vice president, strategic initiatives, ResMed, and board chairman, CommonWell Health Alliance, to explain the impact of interoperability. Listen in as Nick and Navin review the findings from our recent survey which polled 100 health systems and physician groups, 300 home-based care organizations spanning home health, hospice, palliative care, and private duty, and for the first time, 300 skilled nursing facilities. The results show progress—yet significant gaps—and an opportunity for both home-based care providers and skilled nursing facilities to improve their electronic data-sharing capabilities. Questions to ask your technology provider to improve interoperability: Does your system exist in the native workflow or outside of the solution? Is the documentation your system provides only in a human readable format? Can your system reconcile medications directly into the patient’s chart? Can your system provide insight into mid-episode encounters patients are having? How can your system help with PDGM or navigating palliative care programs? How is your system able to communicate the quality of care back to referral sources both actively and passively? Will your system work for my local geography and current referral source relationships? Ask your vendors about the usual business questions too – Is there a high surcharge to connect? Is it part of my core software package? Is the value aligned with the cost? Topics discussed during today’s episode: [02:50 – 04:48]: What is interoperability and what problem does it solve? [05:41 – 09:22]: The survey found that 95% of providers say they believe interoperability is crucial, compared to 34% in the previous year. Nick explains what he attributes this jump in better understanding the importance of interoperability to. [11:36 – 14:13]: Nick describes why referring physicians are more likely than ever to switch partners to those who they believe can more effectively process electronic referrals. [14:47 – 17:50]: Nick explains the four tiers of maturity in relation to interoperability: basic, moderate, advanced, and high-performing. [18:54 – 20:43]: Nick talks about the types of conversations providers should be having with their technology partners if they are interested in improving interoperability. Note: The questions Nick provided are listed above. [22:04 - 25:41]: How interoperability can help mitigate immediate workforce issues providers are facing. [27:00 - 29:54]: How providers who are on the fence about interoperability can get started. Nick lists actionable steps providers can take today. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/ Download the survey report Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The...

Introduction In this episode of the Post-Acute POV, our host, Kevin Whitehurst, SVP of skilled nursing solutions, sits down with Amy Ostrem, VP of skilled nursing solution strategy, to discuss how your skilled nursing facility can benefit from interoperability. Amy provides interesting and easy-to-understand insight into specific value adds that your organization can take advantage of through interoperability. These benefits include an enhanced relationship with referral partners, better overall analysis of outcomes, and a detailed view into trends and performance indicators based on discreet clinical data. Listen to this exciting conversation to learn more. Topics discussed during today’s episode: [01:07 – 02:05]: Amy’s origin story, her career before MatrixCare. [02:41 – 03:48]: The upfront benefits of interoperability including an enhanced relationship with your referral partners and the ability to seamlessly send and receive data. [04:19 – 06:00]: The benefits of interoperability for skilled nursing facilities around daily operations post-admission like better overall analysis of outcomes and a detailed view into the trends and performance indicators based on discreet clinical data [06:31 – 8:54]: Amy lists specific value gains from interoperability for some of the various roles in care centers today. These include vital sign integration, therapy notes, and evaluations. [9:45 - 11:01]: The importance of staying up to date on your facility’s integrations and regularly advancing these integrations for optimized interoperability. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Vicki Hoak, executive director at Home Care Association of America, to present a state of the union for home care on where they see the industry headed in 2021. Vicki begins by telling us her origin story and what led her to her current position at HCAOA before diving into the headwinds and tailwinds that home care is currently facing. Navin guides the conversation to cover Medicare Advantage plans, the diversification of care, the emergence of skilled private duty, the growing trend of aging at home, and more. Listen to the episode to learn more. Topics discussed during today’s episode: [01:34 – 02:58]: Vicki’s early years in her career and what led her to become the executive director at HCAOA. [03:35 – 06:51]: Some of the headwinds and tailwinds that home-based care organizations are facing. [07:22 – 08:59]: Vicki’s point of view on Medicare Advantage plans and their benefits. [08:59 – 11:27]: Establishing metrics for quantifying home care agencies’ value. [12:32 – 15:45]: The importance of home-based care organizations coming together and the diversification of care. [16:13 - 19:41]: The emergence of skilled private duty. [20:22 - 22:14]: The growing trend of aging at home. [22:14 - 22:59]: Tackling the caregiver shortage using technology. [23:51 - 25:54]: Vicki wraps up by explaining her thoughts on EVV. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Learn more about Home Care Association of America at: https://www.hcaoa.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this third installment of our nutrition series, we are joined again by Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare. Our host, Kevin Whitehurst, SVP of Skilled Nursing Solutions, discusses the importance of using nutrition therapy for diabetes management. Hear their recommendations for creating a nutrition plan catered to individuals diagnosed with diabetes. Amy ties her relationship with diabetes to nutrition therapy and discusses the prevalence of diabetes today. Listen in as she explains common factors that lead to hyperglycemia and hypoglycemia. And, with tips for individualized meal planning and snacks – it’s an episode you won’t want to miss. Topics discussed during today’s episode: [01:07 – 02:41]: Amy explains her relationship with diabetes and why, more than ever, nutrition therapy for diabetes is so important. [02:50 – 03:52]: Recommendations for a nutrition plan for someone diagnosed with diabetes. [04:04 – 06:04]: Common factors that lead to hyperglycemia and hypoglycemia. [06:12 – 07:31]: The main areas of focus for diabetes management. [07:47 – 08:56]: Individualized meal planning and snacks. [09:07 - 10:59]: How adopting a nutrition therapy approach for a more liberalized diet is leading the change to better management in skilled nursing facilities and rehab centers. [11:14 - 12:25]: Amy wraps up by describing the importance of having an interprofessional team in place to successfully manage nutrition therapy. Resources Learn more about our nutrition management solutions at: https://www.matrixcare.com/nutrition-management/ Catch up on part I and part II of this nutrition series Find out more about nutrition therapy for diabetes management Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

Introduction In this episode of the Post-Acute POV, we sit down again with Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare to discuss immune-supporting nutrition strategies to reduce your residents’ risk and help speed up recovery during flu season and COVD-19. Amy provides a wealth of information on important nutrients such as vitamin C, zinc, vitamin D, beta carotene, probiotics, and protein and relays the value of including foods that contain these nutrients in meal planning for resident dining. Topics discussed during today’s episode: [01:06 – 02:17]: Amy dives into why nutrition is especially critical during flu season and the COVID-19 pandemic. [02:28 – 04:08]: Amy explains the importance of vitamin C as the only scientifically proven supplement found that can shorten common colds. [04:20 – 05:23]: Benefits of zinc in supporting immune function. [05:42 – 06:44]: Foods that contain vitamin D. [07:02 – 08:02]: Where to find beta-carotene, probiotics, and protein. [08:12 - 09:19]: Adjustments operators have made to meet residents’ nutritional needs during COVID-19. [09:40 - 11:50]: Amy wraps up by describing the benefits of using a nutrition management tool like MealTracker. Resources Learn more about MatrixCare solutions at: https://www.matrixcare.com/ Find out more about serving up power nutrition during flu season and COVID-19 Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

In this episode of the Post-Acute POV, we sit down with Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare, to discuss the prevalence of malnutrition in older adults and how technology can help facilities to identify malnutrition in the data and take quick and appropriate action to combat it. Amy describes the challenges related to malnutrition and the importance of pairing a malnutrition screening tool with observation and assessment information when preventing and treating residents. Topics discussed during today’s episode: [01:09 – 02:09]: Amy dives into her backstory and her journey into nutrition management and post-acute care. [02:24 – 03:10]: Concern surrounding malnutrition, specifically in older adults. [03:17 – 04:16]: Malnutrition related challenges. [04:26 – 07:15]: Benefits of a malnutrition screening tool (MST) and the importance of observation and assessment information. [07:33 – 09:25]: A description of the frontline and how providers can benefit from a malnutrition screening tool under PDPM. [09:46 - 12:27]: Other tools that support care planning for malnourished individuals. Resources Learn more about MatrixCare solutions at: https://www.matrixcare.com/ Find out more about malnutrition in the data Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare

In this episode of the Post-Acute POV, we sit down with Michael “Mick” Farrell, CEO of ResMed to discuss ResMed’s origin and how the company evolved to be one of the world's leading strategic players in out of hospital software. Connecting his vocation with a larger purpose, Mick describes his four roles in life and his passion for healthcare. Hear how he tells the story of how it all started and the journey that led this medical device company to enter the realm of digital health. Topics discussed during today’s episode: [01:56 - 05:30]: Mick dives into his motivation, drive, and inspiration. [06:30 – 10:30]: The founding story of ResMed and how it all started. [10:33 - 15:40]: ResMed’s progress on transforming 250 million lives by 2025. [16:10 – 23:02]: Why ResMed expanded its reach into SaaS offerings. [23:50 – 29:00]: The synergistic value propositions that exist between ResMed’s core business and the out-of-hospital space. [29:56 - 30:40]: The future of digital healthcare and the opportunities that lay ahead. Resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ For more information about ResMed SaaS, please visit: https://www.resmed.com/wellconnected/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

In this episode of the Post-Acute POV, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Todd Friedman, Chief Information Security Officer at ResMed, Brian Tolkkinen, Director of Information Security at MatrixCare, and Stephen Squires, Director of Information Security at Brightree, to discuss the non-negotiables related to information security every provider should have when engaging with digital healthcare. Discover best practices for creating and maintaining an effective security program and tips to keep your data and information secure. To properly protect your organization’s information and ensure compliance with regulatory and industry requirements, it’s imperative to have a strong security program. Listen in as our guests dive deeper into what providers should look for when creating their own security strategy and the importance of prevention, response, and recovery while responding to inevitable security incidents. Links mentioned in the episode Shop Safely | CISA Scams and Safety | FBI 2-Factor Authentication What we covered in today’s episode Many organizations and individuals are susceptible to falling for scams, particularly during the holidays. Guide us through some gotchas, tips, and awareness that people should be taking note of. Todd, as the leader over this function, would you mind just framing up the focus areas, and then we'll talk about how you deal with security incidents? What is a security incident? Steve, I know we're talking about prevention, response, and restoration regarding security incidents. What about the aspect of prevention, in particular? How do you view this? In terms of governance, what are some things we should be paying attention to? Testing is an important part of protecting digital data. Steve, you are actively involved in testing information security practices, can you tell us more about this? Once you have prevention measures in place, inevitably something happens, and we need to get into response and restoration. Share with us what that means and what that looks like. If we do report an incident, from a governance standpoint, what does that response look like? Very briefly, if I'm a care provider and I want to get a security program kicked off, what are two elements that you would prioritize and say pay attention to this? Resources · Hear part 1 of today’s episode. · Check out our blog post on this topic. · Learn more about MatrixCare solutions. · Listen to more episodes of the Post-Acute POV. · Read the transcript of today’s episode. Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

In this episode of The Post-Acute POV, Lavin Gravis, VP of Service Delivery at HEALTHCAREfirst, sits down with Joanna Rayford, Director of Home Health Care, at Providence Medical Center to understand the benefits of CAHPS reporting. With the ability to drill down by clinicians or patients, Joanna discusses how HEALTHCAREfirst services allows her organization to identify areas for improvement. Listen in as Joanna describes how her organization leverages Hospice CAHPS reporting to get better insight into their quality scores. Resources Learn more about HEALTHCAREfirst services at https://www.healthcarefirst.com/ For more information on Providence Medical Center, please visit: https://www.providencemedical.com/ Listen to more episodes from The Post-Acute POV at www.matrixcare.com/podcast/ Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek as appropriate, regulatory, and legal advice on any of the matters covered in this presentation or materials.

In this episode of the Post-Acute POV, Kevin Whitehurst, SVP of Skilled Nursing Solutions at MatrixCare sits down with Amy Ostrem, VP of SNF Solution Strategy, to chat about infection tracking. Listen in as they discuss the impact of technology and how organizations can leverage certain solutions to dive deeper into root cause analysis, contact tracing, trends, and more. With over two decades of experience in healthcare technology, Amy has seen firsthand how smart innovation can improve efficiencies for skilled nursing facilities while driving down costs. Hear how she describes new ways these solutions can help identify risks for infections, including COVID19, and how they can enable providers to enhance their quality of care. What we covered in today’s episode Can you tell us a little bit about your journey and what led you to become the Vice President of Skilled Nursing Solutions Strategy at MatrixCare? So with COVID-19 continue to be a forefront for the world population health, and most importantly, its impact and risk regarding the senior population, can you speak to the topic of infection tracking in skilled nursing facilities? What are you seeing as far as infection tracking with and without technology? One thing with COVID-19 is that seems to be challenging for folks in skilled nursing facilities to be even more proactive in managing the resident risk. Do you have any suggestions for things to look for or research to better track COVID severity risks? Do you have any hints for our listeners on once they do get their COVID severity risk scores and are tracking down the pack, what are some of the best practices on where and how to use this information? With the key infection topics and infection tracking efficiencies, the suggestions on research and ways to build on and track risk and best practices and using all of the valuable data, could you share briefly what is available in MatrixCare today from a technology perspective to support all of those topics? Resources Learn more about MatrixCare solutions. Listen to more episodes of the Post-Acute POV. Read the transcript of today’s episode. Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

In this episode, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Dr. Dheeraj Mahajan (Dr.Raj), MD, to discuss the 4 pillars of a successful COVID-19 response for skilled nursing providers. With important themes ranging from infection control and testing, we uncover best practices and ways providers can stay ahead of the pandemic. Dr. Raj is the President and CEO of the Chicago Internal Medicine Practice and Research (CIMPAR). With his experience running his own practice and assisting local and state health departments on COVID-19 response guidelines, Dr. Raj, goes over the four key areas to ensure success. Listen in as we unpack these pillars and discuss ways technology can help providers stay ahead of the curve. Questions asked during the interview Why don't we begin with you telling us about yourself and your experience with the pandemic? Why don't we start with the first pillar of success and tell us about infection control? Can you share with our listeners what you understand about testing and what your recommendations are? We hear a lot out there about PPE. PPE being the third pillar of success, can we talk about that? So moving on to the fourth pillar of success, and this is again, like the other three topics we hear about all the time and it's staffing. Let's talk about that, Dr. Raj. What can you share with our listeners about your experience with technology and also what you see necessary for the future? What does it look like for the future of this industry, the future of healthcare after what we've experienced and what we're currently experiencing, because now we're hearing about vaccines and new medications, what does this all mean? Resources · Learn more about MatrixCare solutions. · Read the episode transcript. · Listen to other episodes of our podcast. Disclaimer All information presented herein is solely intended for employees of MatrixCare customers in connection with their use of the MatrixCare application as a supplement to training, and to illustrate how MatrixCare applications can be utilized by a typical company. Statements and examples used in the presentation are not intended to contradict or in any way override the written or verbal instructions of the customer (“Client” or “Licensee”). The Client is responsible for establishing its own practices and procedures and making each of their employees familiar with them, including those related to the use of the MatrixCare application. Nothing in this material should be construed to be instructing any Client or employee to violate any Federal, State, or other jurisdictional law or regulation; or to violate any aspect of the Client’s established practices and procedures. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. The information contained in this document is subject to change without notice. The enclosed materials are not a contract and create no rights upon the reader or obligations of any kind on MatrixCare or its affiliates. MatrixCare or affiliates shall not be liable for the actions or inactions of the reader in reliance upon the information contained in this document.

In this episode of the MatrixCare podcast, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Edo Banach, President and CEO of the National Hospice and Palliative Care Organization (NHPCO), to chat about the impacts of the pandemic on hospice and palliative care and where he believes the industry is headed. During a time when so much is unknown for care providers, we discuss the need to provide pre-acute care, balancing telehealth and in-person visits, and how we can support those who have been most impacted by COVID-19. Listen in as Edo provides expert insight on the current state of the industry and what hospice and palliative care organizations should prepare for in the future. Questions we asked during this episode: Share with us a little bit about your origin story and your passion for the aging. How did you find your purpose and calling? What do you see as the major positive and negative dynamic forces for caregivers? How has the pandemic changed the post-acute care landscape? Where is Congress and the administration headed with the use of RPM and telehealth and making some of these tools impermanent? What should leaders pay attention to regarding Medicare? How are EMI plans growing? What is your point of view on community-based palliative care and the reimbursement models emerging out of it? How far are we from getting some sort of community-based palliative care programs in place? Can you share a story you might've observed in the NHPCO network of either exemplary leadership or a caregiver who went above and beyond? Resources: Learn more about MatrixCare solutions at https://www.matrixcare.com/. For more information on NHPCO, please visit https://www.nhpco.org/. Read the transcript for this episode. Check out other episodes in our podcast. DISLCAIMER The content in this presentation is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. Given the fluidity of the current regulatory environment due to the pandemic, we encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation.

In this episode of the MatrixCare Podcast, Kelly Keefe, RN, and VP of Community Solutions Strategy at MatrixCare, sits down with Lisa Taylor, CEO at iN2L to chat about resident engagement in post-acute care during the COVID-19 pandemic. We discuss how iN2L is providing engagement technology to enrich the lives of seniors and working diligently to bridge the communication gap between residents and their loved ones. Listen in as we uncover best practices to help residents engage with technology, and the importance of ensuring the tools used are catered to the individual resident. Questions we asked during this episode: Please give us a short introduction for yourself. For those who might not be familiar with IN2L, would you mind explaining the services your company provides? You’ve done some interesting research on the importance of engagement technology; how important was it before versus today? Do you see this as a temporary shift? What happens when we get past the acute effects of COVID and the upcoming flu season? Resident engagement has traditionally fallen on the shoulders of the activity director, but you say that everyone in the community should feel responsible for ensuring residents are engaged. Can you elaborate on that? You have great success stories related to how some providers have been able to implement their engagement strategies quickly – I’d love to hear about some of those. Let’s discuss getting occupancy back up to pre-COVID levels. How can providers use technology to help rebuild their pipeline? Resources: Learn more about MatrixCare solutions at: https://www.matrixcare.com/. For more information on iN2L, please visit: https://in2l.com/. Read the transcript for this episode. Check out other episodes in our podcast. DISLCAIMER The content in this presentation is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. Given the fluidity of the current regulatory environment due to the pandemic, we encourage you to seek as appropriate regulatory and legal advice on any of the matters covered in this presentation.

In this episode of the MatrixCare Podcast, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Cassie Diner, Senior Product Manager at MatrixCare to chat about the lessons skilled nursing facility (SNF) providers have learned from the front lines of COVID-19. With such a challenging situation to navigate, we discuss what some of these healthcare heroes have done to improve their screening and infection control practices. Listen in as we uncover how organizations can leverage technology to help protect their staff and their patients and ways they can best prepare for the upcoming flu season. Questions we asked during this episode Please tell us your origin story. What is MatrixCare doing to help providers manage COVID? There are so many opportunities for SNF to improve the way they deal with the pandemic. Let’s begin by telling our audience what we’ve learned about the process of screening staff, residents, and visitors. You mentioned Surveillance Binder, what is included in it? Can you explain to our listeners what we have learned about testing? What are the best practices for Infection control? The admission process must require a lot of new protocols; can you explain what we have learned about that process? The COVID19 pandemic has had a negative impact on resident’s mental health. What have we learned to boost morale? What have we learned about keeping staff safe? How can technology help a SNF dealing with this pandemic? We hear a lot about PPE shortages, how are SNFs dealing with that? With Flu season upon us, what are SNFS doing to prepare for another potential outbreak? Is there anything else you would like to share that you have observed? What resources are available to our listeners who want information for future reference? Resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ For more information on Third Eye Health, please visit https://thirdeyehealth.net/ Read the transcript for this episode. Check out other episodes in our podcast. DISLCAIMER The content in this presentation is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. Given the fluidity of the current regulatory environment due to the pandemic, we encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation.

In this episode of the MatrixCare Podcast, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Bill Dombi, President of the National Association for Home Care & Hospice (NAHC) to discuss the future of health care and more specifically, home care. With reimbursement changes, Navin and Bill explore how Medicare payments will be impacted going forward and what leaders should pay attention to. Listen in as they talk about how providers leverage solutions like telehealth and remote patient monitoring (RPM) during COVID-19 to solve issues such as isolation and more; creating an experience that is both high-touch and high-tech. Show resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ Read the transcript of today’s episode. For more information on NAHC, please visit https://www.nahc.org/ Connect with our host and guest on LinkedIn: Navin Gupta Bill Dombi Review the questions we discussed Many of us in healthcare/senior care have had a pivotal moment where we decided this was the career for us. Share with us your journey in healthcare and home care specifically to NAHC. What do you see as the major positive and negative forces/dynamics that have emerged from the Covid-19 pandemic? The level of interest around the use of technology has increased – particularly remote patient monitoring (RPM) and telehealth – where is Congress headed in the use of RPM and telehealth? Will the policy changes that occurred as part of the Covid-19 response be made permanent? What is the outlook for Medicare payments in the future as we continue and then hopefully emerge from the stresses of the pandemic? Hospice –Medicare Advantage (MA) carve in – what should leaders pay attention to here and what does the pathway look like? What should we expect in the near-term relative to legislative and regulatory action on the carve-in? What do you see as the respective roles of HHAs and hospices in palliative care? What will it take from Washington to make community-based palliative care a reality? There is talk about finding a way for care at home to be used as a substitute for care in nursing facilities. What would it take to create a true SNF at home option? Is there interest in Washington in such a concept? MedPAC has issued recommendations to Congress on some matters that directly would affect home health and hospice, for example, a post-acute care unified payment model, rate cuts, and a reduction of the hospice cap. What is the outlook for these matters? The content in this presentation is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. Given the fluidity of the current regulatory environment due to the pandemic, we encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation.

In this episode of the MatrixCare Podcast, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Todd Friedman, Chief Information Security Officer at ResMed, Brian Tolkkinen, Director of Information Security at MatrixCare, and Stephen Squires, Director of Information Security at Brightree, to discuss the non-negotiables every provider should have when engaging with digital healthcare. Discover basic best practices to keep your data and information secure and tips on how to react to incidents or breaches. To properly protect your organization’s information and ensure compliance with regulatory and industry requirements, it’s imperative to have a strong security program. Listen in as they dive deeper into what ResMed’s security program entails and what providers should look for when creating their own security strategy. Questions How can companies best protect their sensitive data? Security governance is a big topic. So, help us understand what role does that play in being able to craft a great security program? Another area, as we think about security programs, is how do we handle vulnerability management? What can you tell us about that? What is the importance of good, robust security program? Risk is incredibly important for organizations' to be able to manage. So, in the context of security, help us understand risk management? Talk to us a little bit about what do we do with regards to monitoring… What does monitoring look like in a good security program? What does good incident response look like? Resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ Read the transcript. Explore the mission of ResMed SaaS at https://www.resmed.com/wellconnected Discover how Brightree helps providers at: https://www.brightree.com Connect with our host and guests on LinkedIn: Navin Gupta Todd Friedman Brian Tolkkinen

In this episode of the MatrixCare Podcast, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Frank Nash, Product Manager of CareCommunity to chat about trending topics within the industry, including telehealth visits, CMS changes due to COVID-19 (coronavirus), and the workflow impact to the nurses on the frontlines. Frank Nash has a range of experience within the healthcare technology market and has helped deliver SaaS-based (software-as-a-service) solutions to support out of hospital care for over 7 years. With a deep understanding of the industry, Frank shares his thoughts on how skilled nursing providers should leverage telehealth to help manage out of hospital health. Listen to the podcast to hear his tips on what to look for in a telehealth solution. Download the transcript. Questions Why is telehealth an important topic now and what will its impact be in the long-term? What CMS changes have occurred due to COVID-19? What industry trends have we seen with the adoption of telehealth? Should providers be concerned once the HIPAA rules regarding telehealth expire? How well are the physicians adopting telehealth and is it providing value? What has the impact been to the nurses on the frontlines? Will telehealth support their needs? Has there been any difficulty for them using a telehealth solution? How can a telehealth solution improve the quality of life for both residents and their families? What should SNF providers look for when pursuing a telehealth solution? What recommendations and tips do you have? Resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ For more information on CareCommunity, please visit: matrixcare.com/carecommunity For more information on Third Eye, please visit: https://thirdeyehealth.net/ Connect with our host and guest on LinkedIn or Twitter: Kevin Whitehurst Frank Nash Please note, telehealth is provided through collaboration with Third Eye Health. MatrixCare is not licensed to provide telehealth directly. All information presented herein is solely intended for employees of MatrixCare customers in connection with their use of the MatrixCare application as a supplement to training, and to illustrate how MatrixCare applications can be utilized by a typical company. Statements and examples used in the presentation are not intended to contradict or in any way override the written or verbal instructions of the customer (“Client” or “Licensee”). The Client is responsible for establishing its own practices and procedures and making each of their employees familiar with them, including those related to the use of the MatrixCare application. Nothing in this material should be construed to be instructing any Client or employee to violate any Federal, State, or other jurisdictional law or regulation; or to violate any aspect of the Client’s established practices and procedures. We encourage you to seek as appropriate, regulatory, and legal advice on any of the matters covered in this presentation or materials. The information contained in this document is subject to change without notice. The enclosed materials are not a contract and cr...

In this episode of the MatrixCare Podcast, Navin Gupta sits down with Bobby Lolley, executive director of the Home Care Association of Florida (HCAF). Listen in as they chat about trending themes within the industry; such as, electronic visit verification (EVV), COVID-19 (coronavirus), and staying focused on patient care. About HCAF HCAF is a trade association representing the home care industry. However, they do a number of things beyond representation, from advocacy to education, and more. Their mission is to be able to serve patients and clients in their homes while providing high quality, cost-effective services. So, we're very excited to be able to have Bobby join us on this episode. Bobby has 20+ years in the healthcare industry, with a range of experience from the ICU, to home care, and hospice. His experiences have varied from being a per diem staff nurse in a small rural community to a regional director for a large national chain. Learn more about Bobby and his thoughts on EVV, COVID-19, and patient care. Listen to the full podcast now. This content is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. As such, we encourage you to seek appropriate, regulatory, and legal advice on the matters covered.

Cathy Conway, CEO of Hospice of Santa Cruz County, joins Navin Gupta, SVP of MatrixCare’s Home and Hospice Division, to discuss how her team uses data from CAHPS surveys to realign internal strategy, improve patient care—and win the HEALTHCAREfirst Hospice Honors.

Listen to a conversation between Scott Stuewe of DirectTrust and Navin Gupta as they discuss the balance between security, interoperability, and the challenges of establishing trust between providers who share information electronically. In this podcast, Stuewe explains how DirectTrust is developing standards and rules for exchanging patient data. He offers a glimpse of a future state where secure communications, verified down to the individual, and virtual meetings between providers will automatically populate the EHR without having to leave the workflow. Listen now.

Listen to our podcast featuring Paul Hess, research director at KLAS, to learn how KLAS research and rankings can inform your decisions related to healthcare IT and provide insight into post-acute care trends. Hear his perspective on the leading indicator of a vendor’s long-term success, and learn more about other KLAS data available.

Jared Stong, CEO of BetterRx, joins Navin Gupta, VP of Home Care Solutions for MatrixCare to discuss eprescribe technology and its impact on hospice care.

A conversation between Navin Gupta, Vice President, Home Care Solutions for MatrixCare and his special guest Paul Pisano, Chief Executive Officer at Interim Healthcare of Hartford, discuss the front line experience with COVID-19.

A conversation between Navin Gupta, Vice President, Home Care Solutions for MatrixCare and his special guest Jeremy Crow, Director, Revenue Cycle Services, HEALTHCAREfirst, about RCM support through COVID-19, PDTM, and beyond.

Navin Gupta, VP of Home Care Solutions for MatrixCare and his guest, Sudeep Pisipaty, Director of Strategy at Health Recovery Solutions discuss telehealth in a land of COVID-19.

Navin Gupta, VP of Home Care Solutions for MatrixCare and his guest, Darcie Peacock, CEO at Solace Home Healthcare in Denver, Colorado, discuss care and culture with COVID-19.

In this episode of MatrixCare’s podcast, Navin Gupta – VP of Home Care Solutions for MatrixCare has a conversation with Paul Wilder, Executive Director at Commonwealth Alliance and Nick Knowlton, Vice President of Strategic Initiatives for ResMed SaaS about interoperability.

In this episode of MatrixCare’s podcast, Navin Gupta – VP of Home Care Solutions for MatrixCare has a conversation with Stephen Tweed - CEO of Leading Home Care and author of Conquering the Crisis: Proven Solutions for Caregiver Recruiting and Retention about trends in Private Duty Home Care for 2020.

In this episode of MatrixCare’s podcast, we introduce Navin Gupta – VP of Home Care Solutions for MatrixCare and Tarrah Lowry – Chief Executive Officer, Sangre de Cristo Hospice and Palliative Care . The discussion focuses on human motivation and hospice care.

A conversation between Navin Gupta, Vice President, Home Care Solutions for MatrixCare and his special guest Jay Rittenberg, President of CaringHome Care about the benefits and pitfalls of Electronic Visit Verification.

In this episode of MatrixCare’s podcast, we introduce Navin Gupta – VP of Home Care Solutions for MatrixCare and Jerry Bridge – Professional Motivational Speaker. Bridge opens up about the importance of authenticity, integrity, and living a life of well being.

In this episode of MatrixCare’s podcast, we introduce Navin Gupta – VP of Home Care Solutions for MatrixCare and Ali Mandsaurwala – Owner of Miami Accessible franchise . Gupta opens a dialogue with Mandsaurwala tracing the journey of someone on the path to becoming a cardiologist into entry in the home care senior space. Learn how the intersection of medicine, culture, core values are influencing and shaping unique solutions to home care’s #1 problem.

In this episode of MatrixCare’s podcast, we introduce Denny Huebner - VP of Customer Success. He explains customer success and why it is so vital to a successful company.

In this episode of MatrixCare’s podcast, we introduce Lee Kilmer - VP of Product Management. He explains why too much customization isn't good for both the customer and the vendor.

In this episode of MatrixCare's podcast, we introduce Navin Gupta – VP of Home Care Solutions for MatrixCare and Neil Kursban - CEO of Family and Nursing Care. Gupta opens a dialogue with Kursban regarding the challenges with home health care, caregiver retention, and continuity of care.

In this episode of MatrixCare's podcast, we introduce Doc DeVore - Director of Enterprise Interoperability. DeVore describes the maturation of interoperability and healthcare I.T. over the past decade and where things are headed.

In this episode of MatrixCare's podcast, we introduce Joe Berkman – Product Manager for Technology. Berkman advises on the correct practices for keeping private records and information secure from hackers and cyber phishing.

In this episode of MatrixCare's podcast, we introduce Navin Gupta – VP of Software Engineer. Gupta analyzes the trends, technological advances and disruptive innovations that are shaping the Senior Care industry and challenging the status quo.