The Perfect Scam

When Anola returns home from a picture-perfect trip to France, she finds an unexpected flirtation with a man who reaches out to her on LinkedIn. He showers her with love and attention, and over time, he steals thousands from her. When she discovers the deception, Anola reaches out to the real man behind the photo the scammer used, drawing her into a second betrayal. Criminals have figured out how to hack our brains, bypassing the rational and going directly for the emotional response. Austin Cusak, an expert in behavioral science at the FDIC, joins host Bob Sullivan to discuss the phenomenon known as "amygdala hijacking."

Richy and Terri send a check to their son and daughter-in-law for their anniversary, but it never arrives. After a tough year of medical issues and the death of a close friend, they open a bank statement to see that their account is $10,000 short. They learn that a criminal has stolen their check from the mail, "washed" it, and fraudulently cashed it for big bucks. This sends the couple on a monthslong quest to try to get their money back.

When Brian receives an email from "PayPal," he thinks it must be the refund he's been waiting for, but he is instead drawn into a scam that has him running all over town feeding money into crypto kiosks and exchanging cash for gold coins to hand off to a courier. Brian soon grows suspicious, but he resists the urge to confront the criminals and goes directly to the police. Brian helps detectives set up a sting operation to ensnare the courier and expose a crime ring.

Patricia is enjoying a quiet night babysitting when she discovers that her phone has no service. When she switches to Wi-Fi, a sudden barrage of notifications shows that someone is moving money out of her accounts. This sets Patricia off on a race against time to save her assets from criminals who are even cashing out her stocks. Bob talks with Rachel Tobac, CEO of SocialProof Security, about practical steps we can all take to protect ourselves from SIM swapping scams.

Eric's day-to-day interactions at the gas station where he works have taught him to recognize when something isn't quite right with one of his customers. He's also aware that the crypto kiosk in the store is a tool that is used by criminals to steal money from fearful victims. So one day when Ellen enters the store, talking on her cellphone while frantically looking for the store's crypto kiosk, Eric knows it's time to step in.

Joyce is a retired teacher who works part-time with special needs kids. She's recently divorced after a long marriage, facing a cancer scare, and acting as the primary caregiver for her 96-year-old mother. With all of this weighing on her, she becomes the target of a tech support scam. Over months of instilling fear, the criminals steal more than $1 million from her retirement savings. Kathy Stokes of the AARP Fraud Watch Network stops by to discuss the new "Pause. Reflect. Protect." campaign aimed at combating scams like these.

Josh loves his job as a full-time novelist, but writing and working from home don't give him many opportunities to meet people. So he decides to try a dating site and connects with a woman named Hannah. After months of conversation and growing closer, Hannah tells Josh about her cryptocurrency investments and encourages him to invest as well. Over time, he puts in more than $100,000 and watches his money grow. When he tries to withdraw money from his account, it is frozen and Hannah disappears. Panicked, Josh searches for help online and finds a company that claims to trace and recover stolen crypto funds. The tragedy only deepens when he turns to family for help paying the company's fees.

When Manny, an Air Force veteran living in Las Vegas, loses his wife of 62 years, he turns to playing Publishers Clearing House online games to help ease his loneliness. He is thrilled when, one day, he receives a call from Publishers Clearing House informing him that he has won a $7.5 million prize. Manny dreams of finally replacing his old water heater, fixing up his house, and leaving a substantial legacy for his children, but first he must pay fees to release the prize money. The scam continues for months, draining Manny's savings, until Manny's daughter receives a call from an FBI agent. The story has a hopeful ending as local media and businesses come to Manny's aid.

David is a retiree who remains active in his Florida community, but he would like to have someone to share his life with. When an Indiana woman named Bonnie strikes up a friendship with David on Facebook, he is delighted but cautious. A video call is reassuring, and their relationship deepens over several months. They make plans to move in together after Bonnie completes a large interior design job in Australia. Bonnie will be paid millions for the job, so when she needs to borrow $25,000 to pay the upfront cost for workers, David is confident she will pay him back. But when the bank notifies him of another transfer from his home equity line of credit, David knows that Bonnie is a fraud and possibly an AI creation. Ricardo Amper, founder and CEO of Incode Technologies, explains the surprising ways AI may be used in scams and why the best tool to combat AI scams may just be … AI.

Employment scams are one of the fastest growing types of fraud. The recent surge can be traced to several post-pandemic factors that make these crimes even easier for criminals. In this episode, we will hear from a job seeker and an employer who've both been affected, as well as an expert who shares the red flags job seekers should be on the alert for.

Have you ever thought about who might be on the other end of those scam calls and messages we all receive? The answer could be far more sinister than you might imagine. The "scammer" may also be a victim of human trafficking. These people are lured by the promise of well-paid jobs to travel to countries in Southeast Asia and are then forced to work in prison-like scam compounds. A BBC journalist and brave volunteers work to expose this brutal practice.

Remote work, which was a necessity for many during the pandemic, is now commonplace. While it's hard to beat the commute, criminals are paying close attention to this trend too. In this episode, a recent MBA graduate lands what feels like her dream job at a start-up that advocates for women's empowerment. The company culture is great and the job is interesting. But when her paychecks never show up, she begins to suspect the work-from-home job is too good to be true.

Amy Nofziger, Sr. Director of Victim Support for the AARP Fraud Watch Network™, stops by The Perfect Scam to discuss some new variations on old scams and the tactics criminals are using to exploit our vulnerabilities during this busy time of year. Learn what you should never do if you receive a mysterious package and why you should always hang on to those little receipts that come with your gift card purchases. Amy also shares the latest AARP research on holiday scams.

Hilarie, a dedicated Philadelphia sports fan, plans a weekend doubleheader to attend both a Phillies and an Eagles game with a friend. After successfully purchasing Phillies tickets through a Facebook resale group, she uses the same method for Eagles tickets—only to discover the promised tickets never arrive. Meanwhile, the NFL notices a rise in ticket fraud and seeks assistance from the NYPD. Detective Mike McCaffrey identifies the culprit, Nikhil Mahtani, who has defrauded sports fans and stolen thousands of dollars in a massive, multi-state ticket scam spanning five years.

A call from someone claiming to be from the Federal Trade Commission sends Linda on a quest to transfer $25,000, believing that she is assisting them in catching a criminal. The caller warns her not to tell anyone what she's up to, but perceptive bank employees at multiple branches suspect a scam and throw up roadblocks. Meanwhile, they alert Linda's children, who work quickly to get between their mother and the criminals.

A prominent philanthropist and the center of New York society, Brooke Astor lived a tumultuous yet glamorous life. Left a fortune by her third husband, Vincent Astor, Brooke planned to live out her later years at her country estate. But when Brooke's son refuses to let her do so, then sells his mother's favorite painting (worth over $30 million), grandson Philip decides to step in. Philip's efforts to return his grandmother to the country home she loved would uncover one of the most prominent cases of financial elder abuse in U.S. history, with millions lost and a family torn apart.

Jana always tries to do the right thing, so when she receives a call from the sheriff's office stating that she missed jury duty, she panics. She thinks back to studying for her American citizenship exam and learning how important it is to respond to a jury summons. She doesn't remember receiving a notice, but the officer knows all her personal information and says she will have to pay a $9,000 bond or face arrest. Jana spends the next several hours driving from the bank to various crypto ATMs, trying desperately to meet the payment demands. When Jana discovers that it's a scam and calls 911, she learns that seven other people in her county were victimized the same day.

After several years of investing in crypto, Glen has built up a sizeable nest egg. The money means security and the ability to buy a home. One day, when trying to log in to Coinbase, he realizes that his account is locked. Seconds later, he receives a call from "Coinbase support." The customer service agent explains that due to a major data breach and the high volume of hacks, they are now being instructed to reach out and assist customers directly. He walks Glen through the account recovery process, which is reassuring, but within a day, Glen's account is drained of $180,000.

When a couple pulls up to Gene's North Carolina home looking for their beagle puppy, he is not sure what to make of it. But soon, a steady stream of would-be pet owners arriving in the following days and weeks makes it clear that criminals are using his address to pull off their scams. Gene is patient and helpful with the disappointed families. Even after a fire destroys Gene's home, the scams continue

Dorothy is looking for a part-time job that will enable her to work from home and accommodate her medical disability. After applying for numerous jobs and posting her résumé online, she receives a message about an app testing job. It seems like a great fit, since she has done similar work in the past, but the complicated system has Dorothy adding her own money to an account in order to unlock elements. It's a scam that has exploded in recent months - task scams are now the single biggest scam facing job seekers.

Wall Street Journal reporter Robert McMillan and FBI agent Joe Hooper recount the story of Christina Chapman, a Minnesota woman who is drawn into the world of laptop farming. She is struggling to make ends meet, living in a trailer without running water, and a job offer to be the US representative for an international company is a godsend. Laptop farms gained popularity in 2020 with the rise in remote work, allowing North Korean workers to evade sanctions, infiltrate American companies, and funnel money directly into North Korea's weapons programs. They hire people, like Christina, to run dozens of computers from their homes using software that allows remote access. The hiring companies, many of which are high-profile, are unknowingly giving North Korea money and access to sensitive data.

In part 2, victims of a nationwide fraud scheme join forces on a Facebook group and share their stories with investigative journalist Lou Raguse of KARE in Minneapolis. Someone is selling water purification devices to entrepreneurs, who think they are getting in on the ground floor of a great opportunity, but then fails to deliver the promised gadgets. Lou discovers the criminal's identity is Charles Fields, a suburban Minneapolis father who uses a host of aliases to pull off the scheme. Lou and the victims' dedication, along with the discovery of key evidence in an unusual place, help law enforcement successfully bring Fields to justice.

Job seekers all over the country answer ads for sales positions at a water filtration company. The offer is promising, and the contracts look professional. The only catch is the initial $5000 investment in a water purification unit. However, when the prepaid units never arrive, people begin to realize they are victims of a scam. They form a Facebook group, band together, and convince investigative journalist Lou Raguse to take up their cause. Will they get justice?

Online criminals love cryptocurrency for many reasons – it's anonymous, can't be traced, and payments are irreversible. So when Paul discovers he has been targeted by a crypto scam and the thieves have stolen $450,000, he is resigned to the fact that he may never see that money again. That is, until an online search leads him to Wisconsin police detective Scott Simons. Following the trail of the stolen money, Detective Simons traces it to a private crypto wallet and eventually recovers $80,000 of Paul's money. Detective Simons works with the non-profit Operation Shamrock to offer hope to scam victims and fight transnational organized crime.

A tech support scam leads to criminals stealing one woman's life savings in gold bars. Gold bar scams have exploded in popularity as gold prices hit all-time highs. In this episode, Bob talks with a gold store dealer and a detective who are sounding the alarm about this trend. Hear how they are using gold bar sting operations to nab the criminals.

In part 2, a call from Reuters journalist Brian Grow confirms Diana's worst fears about what really happened to her stepfather's remains. As Brian digs deeper into the story, the truth he uncovers about Sunset Mesa Funeral Home and the body brokering scheme is worse than anyone could have imagined. The conviction of Megan Hess brings some needed closure to families devastated by her shocking betrayal of trust.

Planning a loved one's burial or cremation is a difficult experience under the best of circumstances. When Diana's stepfather, Cactus, gets sick during the early stages of Alzheimer's and sees a billboard advertising simple cremations for $695 at Sunset Mesa Funeral Home, he requests that his family cremate him and not spend a lot of money. But when Cactus dies and his cremains go missing under mysterious circumstances, it sets off a series of events that not only exacerbates the family's grief, but also tips off a lengthy investigation by Reuters journalists that rocks a small community in western Colorado and exposes the dark, unregulated side of the body trade industry.

In this 2023 episode, Huntington, West Virginia, is an idyllic college town on the Ohio River, but it's also the epicenter of a massive international internet crime ring. Federal prosecutor Katie Robeson hasn't been on the job long when she learns that a woman in Huntington is acting as money mule, transferring millions of dollars overseas. Following the money, Katie and her team uncover an elaborate network of criminals, based in Huntington, targeting people all over the country.

In this bonus episode, Bob talks with two of the nearly 150 trained volunteers who answer calls on the AARP Fraud Watch Network Helpline. Dee and Mike, both scam survivors, draw upon their experiences to offer emotional support and guidance to people who have recently been targeted. The helpline is a free resource available 5 days a week. If you or a loved one has been targeted by a scam, call the AARP Fraud Watch Network Helpline at 877-908-3360.

When Joe can't get his Apple Pay payment to go through, he does a quick search for their customer service number and reaches an operator named Daisy. Daisy informs Joe that his account has been flagged – criminals have compromised his identity and are coming after his life savings. But there is nothing to worry about, Daisy works directly with the FBI, and she will help him protect his assets. Over the following months, Joe is in constant contact with Daisy as she helps him transfer his savings and precious metals investments to safe accounts. He tells her all about his wife, who recently passed away, and she shares details about her life. As their connection grows deeper, they make plans for a future together. But as soon as the money is gone, Daisy disappears, leaving Joe heartbroken.

A trusted friend introduces Taylor to a man named Sylvein William Maximilian D'Habsburg XVII, a tech whiz and the inventor of a fascinating new robotic technology. His gigantic insect-like robots promise to be a game changer in military applications. He offers her what feels like the opportunity of a lifetime, getting in on the ground floor of this innovative tech, and she invests $50,000 of her inheritance. But the returns she is promised never materialize, and when she seeks to withdraw her funds, Sylvein makes excuses and reveals he's under investigation by the FBI. Ultimately, Sylvein pleads guilty to stealing nearly $6 million from investors, including many members of the local Filipino church community, and using the money to purchase luxury cars and rare antiques.

Diane is still mourning the death of her boyfriend when a game of Words With Friends leads to a connection. The man claims to be actor Keanu Reeves. While initially skeptical, the video chat and voice messages he sends eventually convince her of his identity. As the relationship deepens over three years, "Keanu" will borrow thousands of dollars from Diane for an ongoing legal battle with a former manager. He also asks for her help receiving funds for his charity, which unwittingly makes her a money mule. When a police detective comes knocking at her door, she realizes the man is an impostor who stole over $160,000 from her.

John is in the market for a pickup truck when he comes across a Facebook Marketplace ad for a 2021 Dodge Ram. It needs a little TLC, but it's a reasonable price, and he's had luck buying used cars online before. He does his research by checking the VIN on multiple sites, consulting friends in the auto business, and even taking a mechanic friend with him to pick up the truck. So, a couple of weeks later, when he finds himself in his new truck suddenly surrounded by police cars, he is shocked to learn that the vehicle is stolen, and he is the victim of a sophisticated VIN cloning scam.

Dreama and Larry's house is undergoing renovation after a tree fell on it. Since they cannot live there during the repairs, they set up security cameras to monitor the property. To their surprise, they notice a couple repeatedly visiting the house. Alarmed, Dreama and Larry register for a free alert system that will notify them of any changes to their property records. Just two days later, they receive an alert. Unbeknownst to them, Michelle Cherry and Victor Rodriguez have filed a quitclaim deed that will quickly and easily transfer ownership of their home. A quitclaim deed is typically used for transferring properties without a sale, such as from a parent to a child. However, in this case, criminals exploit it to steal from unsuspecting homeowners. Will Dreama and Larry be able to reclaim their home and help catch these "title pirates"?

Karen is experienced in investing, but she hopes to boost her retirement savings by joining an investors group on WhatsApp. After a few months of receiving positive trading tips, she follows the advice to invest in several stocks in Asian markets. Her portfolio plummets, losing tens of thousands of dollars. Karen is the victim of a classic "pump and dump" scam: scammers buy a very cheap stock, persuade investors to buy by spreading deceptive claims, and then sell their shares once the price rises, leaving investors with a loss. Learn how AI and an army of bots are making this age-old scam easier for criminals.

In this 2021 episode, Rochelle scores a great deal on a house in northern Virginia, only to have her dream home transformed a few months later into Pet Scam Central. Day after day, strangers show up on her doorstep, claiming they've arrived to pick up a puppy they paid for. Some have driven over six or twelve hours with their family. Unfortunately, Rochelle must break the news that she has no puppies to sell, and the hopeful would-be owners leave heartbroken, confused and out hundreds of dollars. Even worse, over the course of a year, Rochelle finds herself accused of being the con artist. Desperate, she turns to a local news station for help in putting an end to the scam.

In part 2, as 72-year-old Steve Steele is released from jail, not only can he hardly stand or walk, but he is worried about how he will recover the property stolen by Elizabeth, the caregiver who worked for him. That's where Steve's attorney, Brent Smith, comes in, waging what becomes a nearly two-year battle.

In this 2021 episode, after 72-year-old Steve Steele's life partner passes away, his housekeeper, Elizabeth, offers to work as his caregiver. Over time, Elizabeth takes over Steve's finances, even persuading him to deed her his homes. It all comes to a head one Christmas Eve, when Elizabeth accuses Steve, who can hardly stand or walk, of assault, and the police cart him off to jail for months. When the public defender's investigator meets Steve, though, she quickly senses this is elder abuse. The judge agrees and releases Steve, but now he faces an even bigger battle: How does he get his homes back? And will Elizabeth be held accountable for her crimes?

Longtime homeowners on Chicago's West Side trust Mark Diamond to help them access funds and carry out necessary home repairs. However, they are often unaware that they are entering into reverse mortgage agreements. The repairs are never completed, and Diamond disappears with the money, leaving families desperately struggling to save their homes from foreclosure.

Douglas is enjoying a second career as an artist, selling his paintings online and in gallery shows. People occasionally ask about non-fungible tokens (NFTs) of his work. Still, he never gives it too much thought until a woman on LinkedIn approaches him with what seems like the opportunity of a lifetime. Her company can convert his artwork to an NFT for free and sell it for him. He signs a contract and sets up a cryptocurrency account, and within a few months, he gets the good news that the image has sold. After paying large sums in fees and taxes, Douglas learns it is all an elaborate crypto scam.

When Chloe's mom experiences a medical emergency, Chloe rushes to be by her side. Amid the stress and chaos of the following days, her mother's cat, Percy, slips out one evening. Chloe and her family do everything they can to find him, but after several days, Percy still hasn't returned. Then, they receive a call from the "Tampa Bay Humane Society" stating that Percy has been hit by a car and needs emergency surgery. The family acts quickly to pay the requested fee of $2,000. However, when they don't hear back about Percy's condition, they realize with heartbreak that it was all a scam.

In part two, law enforcement narrows in on Kota Youngblood and his scheme to steal millions of dollars from neighbors and fellow hockey league parents. His cruel lies have many believing that his life and, in some cases, their own lives are in danger from a Mexican drug cartel. The stories are so convincing that some victims are hesitant to talk to the FBI.

Kota Youngblood is known as a larger-than-life character in his small Texas town, spinning wild tales of military service and work as an undercover federal agent to his neighbors and acquaintances from his son's hockey league. His deceptions – from investments in rare coins and sports memorabilia to stories about drug cartels and kidnappings – steal millions and send one family into hiding.

In this bonus episode, Bob sits down with Josh Margolin, writer and director of the action and comedy film, Thelma, to discuss Josh's real-life inspiration – his 104-year-old grandmother, Thelma, and her frightening experience as a scam victim. Josh took the experience to heart, especially because the criminal pretended to be him. Thelma is winner of the 2025 AARP Movies for Grownups Award for the Best Intergenerational Movie.