Losing customers can be costly, so make an effort to keep the ones you have
The Online Prosperity Experience
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Show Notes
Grow your company while keeping your existing customer base.
- It generally costs five times as much to acquire a new customer as it does to retain an existing customer.
- Use CRM software to keep customer order histories and create email marketing campaigns to send pertinent information.
- Tiered loyalty programs encourage customers to spend more to get to the next level of perks.
- This podcast is for coaches, consultants and small business owners who want to grow their companies while keeping their existing customer base.
Customer Retention Strategies is the perfect guide for any small business that wants to maximize its customer base and reduce lost clients.
With insight into the facts and figures of customer churn, building customer loyalty, and other strategies, this podcast provides a simple, easy-to-understand guide to help you take control of your customer base.
When in doubt, underpromise and overdeliver. Customers will be pleasantly surprised when things turn out better than they expected, and they will reward you with both loyalty and recommendations.