Phone scams for Merchants: Call Center Fraud & Social Engineering
The Online Fraudcast with Brett Johnson & Karisse Hendrick · Authentic Podcast Network
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Show Notes
According to a recent study, experts are estimating that fraud targeting call centers and customer service departments of online companies will increase 250% by the end of 2018 (compared to 2017). And, based on the online companies Karisse and Brett have talked to, it's become a huge problem. Whether the fraudster is calling to re-route a package, place an expensive order or to pre-text, Karisse & Brett will discuss why these are becoming a bigger problem, examples of the tactics being used and ways to work with customer service to train them to identify fraud calls and prevent losses due to phone fraud.
Especially with the holidays coming quickly, this is an important episode to listen to as this method will be used frequently by fraudsters for the Holidays 2018.
To listen to the webinar the hosts mention they did with Sift Science and CardNotPresent.com, and hear more about this fraud trend and others impacting retailers this holiday season, go here:
https://info.cardnotpresent.com/holiday-fraud-trends-targeting-retailers-webinar?utm_campaign=Webinar%20Rebroadcasts&utm_source=web&__hstc=244873690.753f11dbb2fd82bcb7ebeb3a7dfb2a58.1519760045432.1524771864226.1533093306402.8&__hssc=244873690.2.1542309146129&__hsfp=298233994
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