Brian Covey, Support Manager

Full transcript and show notes at <a href='https://theomnishow.omnigroup.com/episode/brian-covey-support-manager/'>theomnishow.omnigroup.com</a> <p>Brian Covey studied computer science at <a href="http://www.evergreen.edu/">The Evergreen State College</a> — which your host also attended, but back before computers were a thing. After some normal young-person-bouncing-around a little, Brian came to shore at Omni in 2001, where he became the leader, dear and fearless, of Omni’s Support Humans.</p> <p>You can find Brian <a href="https://twitter.com/hidvorak">@hidvorak</a> on Twitter. (You can contact Omni support at <a href="https://support.omnigroup.com/">support.omnigroup.com</a>.)</p> <p>You can also find a <a href="https://www.omnigroup.com/blog/Yes_-_The_Omni_Video">video of Brian doing the worm</a> in an Omni commercial from 2006. Absolutely not to be missed!</p> <p>Some other people, places, and things mentioned:</p> <ul> <li><a href="https://cherof.bandcamp.com/">The Music of Aaron Cherof</a> (Aaron works at Omni and does the music for this show)</li> <li><a href="http://elevatesummit.co/">Elevate Support conference</a></li> <li><a href="https://twitter.com/kcase">Ken Case</a></li> <li><a href="https://twitter.com/chuckdude">Chuck Toporek</a></li> <li><a href="https://www.omnigroup.com/more">OmniWeb</a></li> <li><a href="https://www2.gov.bc.ca/">British Columbia</a></li> <li><a href="https://en.wikipedia.org/wiki/Ninja">Ninjas</a></li> <li><a href="http://starwars.wikia.com/wiki/Droid">Droids</a></li> <li><a href="https://twitter.com/curtclifton">Curt Clifton</a></li> <li><a href="https://en.wikipedia.org/wiki/Pair_programming">Pair programming</a></li> <li><a href="https://www.omnigroup.com/omniplan">OmniPlan</a></li> <li><a href="https://en.wikipedia.org/wiki/Babylon_5">Babylon 5</a></li> <li><a href="https://www.seattle.gov/visiting-seattle">Seattle</a></li> <li><a href="http://www.netzero.net/">NetZero</a></li> <li><a href="https://en.wikipedia.org/wiki/MacOS">Mac OS X</a></li> <li><a href="https://en.wikipedia.org/wiki/Boomerang">Boomerangs</a></li> <li><a href="http://www.nirvana.com/">Nirvana</a></li> <li><a href="https://www.youtube.com/watch?v=o_hngjZUnOw">K Dorm</a></li> <li><a href="https://www.mopop.org/">Experience Music Project</a> (now MoPOP)</li> <li><a href="https://en.wikipedia.org/wiki/Dave_Grohl">Dave Grohl</a></li> <li><a href="https://en.wikipedia.org/wiki/Nomeansno">Nomeansno</a></li> <li><a href="https://en.wikipedia.org/wiki/Operant_conditioning_chamber">Skinner Box</a></li> <li><a href="https://en.wikipedia.org/wiki/The_Mythical_Man-Month">Mythical Man Month</a></li> <li><a href="https://en.wikipedia.org/wiki/Spokane,_Washington">Spokane</a></li> <li><a href="https://en.wikipedia.org/wiki/Anton%C3%ADn_Dvořák">Antonín Dvořák</a></li> <li><a href="https://en.wikipedia.org/wiki/Dvorak_Simplified_Keyboard">Dvorak keyboard</a></li> <li><a href="https://en.wikipedia.org/wiki/Repetitive_strain_injury">Repetitive Strain Injury (RSI)</a></li> </ul>