The Nordy Pod

You grew up playing with them. You’ve shared them with your kids. And now, the brands we all know and love are flying off the shelves and into our hearts through every form of entertainment imaginable. Because Mattel isn’t just making toys anymore—It’s building worlds. Worlds shaped by brands like Barbie, Hot Wheels, Uno, Masters of the Universe, and so much more! Ynon Kreiz, CEO of Mattel, has led the charge in transforming this 80+ year-old, iconic company into a modern and culturally relevant behemoth, by reimagining the narrative and elevating the possibilities of play for all ages. In this episode Pete and Ynon discuss the persistent power of Mattel’s legacy brand portfolio, the role of world-class partnerships in building a bigger future, and the growing field of physical play potentially expanding the wanting toy aisles of Nordstrom. Thanks for tuning in to episode 107. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Air travel may seem like a far cry from the retail world, but as it turns out, Southwest Airlines and Nordstrom have a lot in common in the ways that matter most. For anyone interested in learning about the essential building blocks of a great customer experience, this conversation—between two CEOs who have built their entire businesses around customer service—crosses industry boundaries and brings humanity to the forefront. Pete and Bob discover remarkable similarities in their leadership styles and approach to measuring customer satisfaction, evolving to meet ever-changing customer expectations, and nurturing a healthy internal culture that empowers and cares for the people working at all levels of the organization. Bob describes the incredible attention to detail Southwest gives to each and every touchpoint of the customer journey—from the most tactical and transactional to the most human and personal—because to the customer, it all matters. Thanks for tuning in to episode 106. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Retail today looks a lot different than it used to. Customers can shop on their phone from their couch. They can compare us to the entire world in about five seconds. They expect personalization. They expect overnight, or even two-hour delivery. And honestly? That’s fair! If we want to stay relevant, we have to evolve and grow to meet the customer’s changing needs. But one constant that’s anchored us through our entire 125 years is that we don’t define what good service looks like—customers do. In parts 1 and 2 of our 125th anniversary series we took a look back at our history, and how our culture has spread and grown along with the company. For Part 3 we’re bringing the focus to the present—to pay attention to what a modern customer is looking for, to meet them on their terms, and to empower our people to seek out new and better ways to serve. To help tell this story you’ll hear, once again, from my brother and Co-CEO, Erik Nordstrom, as well as our cousin and Chief Merchandising Officer, Jamie Nordstrom. You’ll also hear from a few current Nordstrom employees in varying roles—from the physical sales floor to our digital marketplace. No matter where our customers wish to shop with us—in a store face-to-face, or in sweatpants under a blanket in bed—we’ll be there for it. Yes, the business has become more complex, but the mission is simple: Make customers feel good, and look their best. Thanks for tuning in to episode 105. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

How do you get people to share a good thing? In our last episode, we spent time talking with a few Nordstrom family members about how the company started, the values that shaped it early on, and the establishing of a culture and reputation that’s propelled this business through the last 125 years. But there’s one lesson—or fact—that’s been essential for us to understand and embrace as the business has grown. Yes, the family can set the tone—but what sustains us is “resonance”. It’s the adoption of our philosophy by tens of thousands of employees across the country. It’s the constant nurturing of our culture by the people who’ve joined our company and found something familiar that reflects their own character. Something that they can be proud to participate in and share with others. For Part 2 of our 125th Anniversary series we’ll be taking a closer look at what makes Nordstrom so sticky. How is it that we’ve earned such loyalty and passion from our people? You’ll hear from a handful of current and former Nordstrom employees to help paint a picture of what it feels like to be welcomed into—and become part of—the extended Nordstrom family. Thanks for tuning in to episode 104. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

If you’ve ever spent time in a Nordstrom store, you probably know this already: the way we show up for customers really matters to us—and that’s not a new thing. This year marks 125 years since our founder, John W. Nordstrom, opened a small shoe store in Seattle—only blocks away from our headquarters today. So to celebrate, we’re turning back the clock to retrace our steps and explore the roots of some of our most meaningful core values, passed down through the generations, that continue to define us to this day. Themes of hard work, taking care of customers, and trusting and empowering the people who work here. To help us tell the story we’ve brought in a few people who didn’t just witness it—the lived it. You’ll hear your host Pete Nordstrom talk with his brother and Co-CEO Erik Nordstrom, their aunt Anne Gittinger, and 3rd generation leader of the company John Nordstrom. This retrospective isn’t about nostalgia for nostalgia’s sake. It’s about understanding what’s endured, and why it’s still relevant to our company going forward. Thanks for tuning in to episode 103. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

What do the grapes of Walla Walla, director David Lynch and the keyboardist from The Doors all have in common? Well, he's our guest for this episode—the incredibly talented film and TV star, and face of the Nordstrom 2025 holiday gifting campaign, Kyle MacLachlan. Pete and Kyle actually share a few similar life experiences—both born and raised in Washington, their families crossing paths at the University of Washington—and more recently Kyle has even started his own podcast, titled "What Are We Even Doing?" And to answer that question…Kyle is doing a lot! Pete talks with Kyle about the unexpected start, trajectory and longevity of his career in acting, the origins and journey of his 20-year-old wine company Pursued by Bear, and the entrepreneurial spirit that's kept Kyle curious in his craft and endearingly relevant to new audiences to this day. Also, after Pete's conversation with Kyle, stay tuned and cozy up by the fire for a few heartwarming Nordstrom service stories from a handful of employees and customers during the holidays. Thanks for tuning in to episode 102. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Join us for a special trip to the Women's Wear Daily Apparel & Retail CEO Summit, where co-CEOs Pete and Erik Nordstrom talk on stage with the managing editor for WWD, Evan Clark, about the current state of Nordstrom and the broader industry landscape. They discuss their strategy and vision as a newly private company, address the rationale behind the move and outline key areas of focus for the future. Thanks for tuning in to episode 101. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

As we celebrate 100 episodes of the Nordy Pod, join us for a look back through the catalogue to revisit some of our favorite moments—unique insights from incredible business leaders, inspiring stories of struggling startups, and proud examples of customer service that reinvigorate our purpose and strengthen our culture. Thanks for tuning in to episode 100. We hope you enjoy! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Every business leader talks about culture — what it means, how to build it, how to protect it. It’s one of the most important aspects of running any successful organization. And though Nordstrom is a retailer, the fundamentals of culture-building that apply to our business can actually be found in all kinds of seemingly unrelated industries. For our host, Pete Nordstrom, one of the clearest and most inspiring examples of that has always been sports. Pete is a former player and coach for the junior varsity men’s basketball team at the University of Washington — the themes of competition, preparation, and team building continue to serve him today, and will feel familiar to anyone who’s worked to motivate a group of people toward a singular purpose. Whether that’s people on a salesfloor or players on a basketball court. So in that spirit, we’re taking the Nordy Pod on a trip to the University of Washington’s men’s basketball facility to gain leadership insights from Danny Sprinkle, the head coach of the UW men’s basketball team. This life-long Huskies fan has loads of experience coaching for Montana State, Utah State, and now UW, and the cross-over application for our business leaves no room for want. Go Dawgs! Thanks for tuning in to episode 99. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

It’s important for us here at Nordstrom to keep a laser focus on customer service and what it means for us. But we all live in the real world, and sometimes it’s helpful to open the aperture and look outside of your own business to see what else is going on out there, because there are things to be learned! In this episode Pete shares his own personal experience as a customer at a place called Discount Tire. He was so pleased by the whole encounter that he asked Tom Williams, their Chief Experience Officer, to come on the show to discuss the culture that they’ve built that inspires loyalty in their brand for customers and employees alike. After that, stick around as we bring it back to Nordstrom and share an incredible story from a new customer of ours by the name of Rebecca Allen. You’ll also hear from a couple of our amazing folks at the Keystone store in Indianapolis, Indiana, who helped Rebecca out of her desperate situation. Thanks for tuning in to episode 98. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to [email protected] to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

For over 50 years our company, Nordstrom Inc., had been a publicly traded entity. Owned by shareholders, traded on Wall Street and largely evaluated by its stock price. That all changed on May 20, 2025, when we—the family, with more than a little help from our friends—bought it back. What does that actually mean? How does that all work? What are the potential risks and long-term implications for the future of the business? These are the questions that we're here to answer today in part one of our two-part series all about how Nordstrom went private. From the outside it may seem like this sort of thing happens relatively quickly. An offer is made, the stock gets bought, the company disappears from the market and that's it! But we can tell you now, having gone through it, the whole process is really a lot more complex than we had initially imagined. All in all, it took about 10 years from when we first started entertaining the thought to when we finally landed a deal. So to set the stage and discuss some of the circumstances that placed us on this path, we've invited back to the Nordy Pod Co-CEO Erik Nordstrom and Chief Merchandising Officer Jamie Nordstrom. We'll also hear from someone who was an absolutely instrumental advisor for us; investment banker, Ken Moelis of Moelis & Company. Together we'll walk you through the entire process from start to finish. We'll discuss some of the main motivations for and future benefits of achieving our goal, as well as some of the most perilous, high-stakes risks involved in the journey of Nordstrom going private. Thanks for tuning in to episode 97. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to [email protected] to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.