Episode 180 - Thoughts On Customer Experience
Why is an excellent customer experience so diffic…
The Natural Curiosity Project · Dr. Steven Shepard
August 12, 202212m 28s
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Show Notes
Why is an excellent customer experience so difficult to deliver? It isn't--if you know what to do. In this entertaining episode, Steve tells the story of a tiny hotel in Los Angeles that has cracked the code and delivers what is perhaps the best customer experience in the country. Have a listen--and take notes.