The Modern Retail Podcast

Puma may be a legacy brand, but it's not scared to test out new technologies. Indeed, if there's a buzzy update, it's likely the company has launched some sort of beta with it. Puma launched a Roblox experience in 2022, it's tested out NFTs and other Web3 programs and has dabbled in augmented reality. Most recently, the sports apparel brand launched a generative AI tool that allows anyone to design a kit for Manchester City. According to the person leading the charge of these emerging technologies, the hope is to make sure the brand stays on the cutting edge. "A big part of this is just making sure that we are innovating," said Ivan Dashkov, Puma's head of emerging marketing tech. "And, as these technologies become a larger part of everybody's day-to-day life, that we're not straggling behind." Dashkov joined this week's Modern Retail Podcast and dove into the company's approach to new types of technology, as well as the way it analyzes the success of nascent campaigns. Dashkov knows a thing or two about testing out new programs. His background was in social media before it was ubiquitous. "I was there for the early days of social at the NBA, and I kind of feel like it's a very similar place now with these new emerging technologies," he said. Now, social media is a dominant force -- and Dashkov believes that's going to happen with some of these programs. The challenge for him is figuring out where to invest time and resources, as well as sussing out what the next big thing is. Some of that involves keeping an ear to the ground. "A crazy thing that was happening with a lot of the executives at the company [was]: they were asking their kids what they wanted for Christmas, and instead of saying like a toy or video game, they were actually asking for Robux to spend in Roblox," he said. This is what led Puma to test out the Roblox platform. Similarly, with generative AI, the company has seen people wanting to design their own kits for their beloved teams, but Puma has been unable to make a program at scale. "With AI, you can really scale that," he said. "Like, anybody can kind of go in and use this tool."

On this week's Modern Retail Rundown, the staff discusses a new lawsuit by the Federal Trade Commission of Southern Glazer’s Wine and Spirits, which alleges the alcohol distributor has favored large chains over independent retailers in its pricing practice. Also this week, a new report from the Wall Street Journal claims that Walgreens is in talks with PE firm Sycamore Partners to take the struggling drugstore chain private. Lastly, we discuss a Bloomberg report about Amazon actively cracking down on paid product reviews by reaching out to their creators on social media.

Better-for-you snack brand Chomps has big plans to take the convenience store space by storm. But it's being choosy about which stores it expands into. Chomps, which is best known for its high-protein meat sticks, has been around since 2012 and has been slowly expanding. Its first major retail deal was with Trader Joe's in 2016. The company was small and, at the time, most sold online. But it knew that a major wholesale partnership could take it to the next level. "That was a game changer for us," co-founder and co-CEO Pete Maldonado said on the Modern Retail Podcast. "I mean, literally overnight, you've got millions of new customers and people trying the product for the first time -- and it really just snowballed from there." Maldonado spoke about Chomps' growth over the years as well as its new approach to convenience stores. It recently launched in both Wawa and Sheetz and is figuring out how best to showcase its products to those shoppers. Currently, its products are available in over 20,000 retail doors. "We just want to make sure that when customers see it -- especially in a new channel -- they can see it and, within two seconds, they understand what it is," he said. A lot of that requires smart packaging as well as in-store displays that explain Chomps' products. While C-stores are now a big focus, Maldonado said that product isn't perfect for every type of store. "We're a premium product," he said. "It's got to be an area where people actually understand the value proposition and are willing to pay for it."

On this week's Modern Retail Rundown, the staff discusses the state of mall traffic, including Simon's big marketing-fueled boost on Black Friday weekend. Additionally, we dive into a Wall Street Journal report that PE firm Gryphon Investors is eyeing an acquisition of sparkling water brand Spindrift worth $650 million. Moreover, Foot Locker lowered its holiday quarter guidance as it struggles, some of which the retailer blamed on slowing Nike sales.

E-bikes are becoming more popular in the U.S. and Upway is trying to capitalize on this demand. The secondhand e-bike platform launched at the end of 2021 and has expanded beyond its Europe home into the United States in early 2023. The France-based company's model controls the entire supply chain -- buying used bikes directly from the source, inspecting them in its warehouses and then shipping to customers. In Europe, Upway is available in France, Belgium, Germany and The Netherlands, but the U.S. is a major focus, said Toussaint Wattinne, the company's co-founder and CEO. "Clearly, the e-bike market is not at the same maturity level in the U.S. versus Europe," he said on the Modern Retail Podcast. "As a European company, it was super important for us to actually make sure we were looking at the U.S. as a standalone and from a blank sheet of paper approach, rather than try to copy/paste what has worked in Europe." This approach meant that Upway had to understand the needs of the U.S. e-bike shopper -- which differed from state to state. Some geographies buy e-bikes for more leisurely rides, others use them for urban commutes. And while delivery people on e-bikes may be widespread in major cities like New York, "in the U.S. today, couriers actually represent probably sub-15% if not sub-10% of that total volume," Wattinne said. As a result, Upway has been focused on figuring out a unique marketing strategy that speaks to the U.S. market. The first task was gaining bottom-of-funnel awareness via channels like Google. Now, the company is looking at other ways to grow its U.S. presence. This includes a new warehouse in Los Angeles. It also means the company can begin thinking about other types of brand marketing. "As we grew and as we grew confident about understanding our audience," Wattinne said, "we were able to start going a little closer to the middle of the funnel."

On this week's Modern Retail Rundown, the staff discusses big box retailers' outlook on their end-of-year quarter, including Walmart's upbeat forecast and Target's less optimistic expectations. Moreover, Shein and Temu pose an additional threat to U.S. retailers this year, with more shoppers planning to buy from these China-based marketplaces. Finally, Modern Retail's research team highlights data from brands and their holiday revenue forecast.

Holiday shopping is in full swing and that means there are endless retail topics to discuss. That's why this week on the Modern Retail Podcast, we brought on our colleagues at the Glossy Beauty Podcast to talk about the major retail narratives we're observing. Modern Retail's editor-in-chief Cale Guthrie Weissman joined Glossy's West Coast correspondant Lexy Lebsack and senior reporter Sara Spruch-Feiner and dove into the major shopping trends dominating this holiday season. They discussed holiday sales forecasts and what that means for brands. "People will be spending a little bit more than last year," said Lebsack. 'We're set to spend almost a trillion dollars in the last two months of the year." Other topics include the rise of chaos shopping alongside new plaforms like Temu and Amazon's Haul. "I think there's a lot of high-income people spending in a very chaotic way on Tiktok Shop, and potentially that might be what Amazon is going for [with Haul]," said Spruch-Feiner. They also talked about brands marketing their products for self-gifting. "I do think that there are a lot of brands that are doing specific marketing for self-gifting," said Weissman. "And I do think that it is fitting with where we are culturally right now in the United States."

On this week's Modern Retail Rundown, the staff discusses major retail strategy shifts. First, Target reported a less-than-stellar third-quarter earnings. Next, REI announced plans to crack down on serial returners. Last up, the team dives into reports that Starbucks is considering selling its Chinese business.

The espresso martini has been having a moment for the last few years. According to NIQ CGA’s cocktail tracker, in 2023, orders for espresso martinis doubled in velocity and dethroned the Long Island Iced Tea as the sixth most popular cocktail. Riding this wave is the coffee liqueur Mr. Black, which, since its U.S. launch in 2017, has driven one-third of the total retail sales growth in the coffee liqueur category. Mr. Black launched in Australia but has become an international phenomenon; it was acquired by Diageo in 2022. According to the brand's co-founder and now-creative director, Tom Baker, though the espresso martini wasn't popular when it launched, he had a feeling a well-crafted coffee-based liqueur would be a global hit. "I just had this sense that every bar in the world would one day want to buy this product from us," he said on the Modern Retail Podcast. "And that was all the strategy that went into it." There were a few elements that led to Mr. Black's growth. For one, it became a key ingredient in a popular cocktail. Additionally, Baker knew that the brand's success was predicated on key placements in New York City. "It was sort of the hub of cocktail culture," he said. "All roads kind of lead there, especially in liquor." So, Baker and a friend went door to door to get some of the best bars and liquor stores to sell the product. From there, the company made sure to keep the right celebrities and influencers abreast with its growth. One thing led to another, and Mr. Black was able to reach the big time. "All of a sudden, without you knowing, it's [Stephen] Colbert and [Hugh] Jackman drinking a Mr. Black Espresso Martini," he said. "So it definitely is equal parts an extraordinary amount of hard work and an extraordinary amount of luck."

On this week’s Modern Retail Rundown, the staff discusses Red Lobster's rebrand plan, which was outlined by its new CEO, Damola Adamolekun. Then, after more than a year of litigations, Tapestry said it is no longer pursuing its $8.5 billion acquisition of Capri. Finally, Amazon’s One Medical service announced it will begin offering virtual treatment plans for ailments like hair loss and skin care, among others.

KiwiCo has built a profitable subscription business, but it sees retail expansion as key for this year's holiday sales. "We're really excited about our retail efforts," KiwiCo founder and CEO Sandra Oh Lin said on this week's Modern Retail Podcast. Lin launched the children's education product company in 2011. KiwiCo sells themed packages -- what it calls crates -- to kids every month based on certain subjects. There are science crates, geography crates, art crates and more. It recently launched a revamped version of its subscription service, called Clubs, that is now more on interests. Over the years, the company has expanded its product lines to encompass more ages and topics. In 2014, it expanded beyond preschool-aged crates into three additional age bands. "You can really draw a line to our first month of profitability from that particular set of initiatives that we launched," Lin said. Now, KiwiCo offers products for kids age between the ages of 0 and 16, has sold over 50 million products and is profitable. Lin spoke about why subscription was right for her type of product. "I think the key thing for us is that we have been very thoughtful about what makes sense for those customers," she said. "And the subscription model happens to have worked really well." Now, the company is focused on expanding beyond that. Earlier this year it launched in both Target and Barnes & Noble. "I think there's a lot of different opportunities that are coming up thanks to the partnership with these with these retailers," Lin said. Specifically, she sees these retailers helping grow holiday sales. "it's been really great because we've seen a real willingness from these retailers to work with us and to partner with us during the holidays," she said.

On this week’s Modern Retail Rundown, an overview of the potential importing tariffs the retail industry faces, as proposed by Trump’s incoming administration. Elsewhere, retail bankruptcies continue as companies like The Vitamin Shoppe and Blink Fitness seek bailouts to avoid going out of business. Finally, Shein has brought on another legacy American retailer, The Children’s Place, to sell on its marketplace.

"Even the most vanilla celebrity will do something stupid from time to time," admitted Woodie Hillyard. But Hillyard isn't working with the most vanilla celebrity -- he's working with Jake Paul. Paul is an online star with over 20 million subscribers on YouTube alone, known for wild publicity stunts. Most recently, Paul has taken up boxing, with an upcoming scheduled match with Mike Tyson later this month. But Paul, like many other creators, is trying to build consumer-facing brands as well. Hillyard is the CEO of W, Paul's personal care brand, which currently offers products like body wash, deodorant and shampoo. It launched earlier this year with distribution in Walmart. Hillyard knows a thing or two about growing brands alongside influencers. He's the former chief revenue officer of Safely, Kris Jenner's home cleaning startup. He joined this week's Modern Retail Podcast and spoke about the launch strategy of W and how it plans to grow in the coming year. In Hilliard's estimation, it's much harder to launch a new brand now than ever before. That's why he's so bullish on creator-led businesses. "During the heyday of DTC, when Warby Parker and Harry's and Casper were scaling, you could acquire customers for a pretty reasonable clip and drive a lot of traffic to your website," he said. "That arbitrage has gone away now. That new arbitrage, in my mind, is creator, because creators have this massive embedded audience of people who want to associate with them." According to Hillyard, W's launch has been a smashing success. Now, it has plans to go into more stores beyond Walmart. For now, that's probably online platforms like Amazon and GoPuff, but more physical stores are likely on the horizon as well. But, for now, the brand is dependent on the figurehead behind it. Hillyard said W plans to expand beyond Paul's shadow. But for now, he believes that Paul -- despite his headline-worthy shenanigans -- is the right person to launch a brand like W. "There's always a risk there," he said. "But I think the thing about Jake is he's one of the smartest business minds I've ever worked with."

On this week’s Modern Retail Rundown, the staff breaks down the struggling sales of coffee giants Starbucks and Keurig. Next, Etsy posts early positive signs of holiday sales. Finally, sandwich chain Subway is facing legal action over the alleged false advertising of its sandwich, which some customers say contains much less meat in reality.

There are a lot of mixed signals about how holiday sales will perform this year, but DTC jewelry brand Awe Inspired is bullish. Awe Inspired sells jewelry like necklaces and bracelets, but they all feature pendants or charms meant to showcase empowerment, such as a Greek goddess or an astrological sign. The company's sales are up 45% this year, and it has become a celebrity favorite with people like Taylor Swift and Julia Fox showing off their Awe Inspired products. "We have some forces propelling us forward, so I'm planning to have a great holiday," co-founder and CEO Max Johnson said on the Modern Retail Podcast. Johnson spoke about the company's growth over the years, its marketing strategy as well as what he's focused on for this holidays this year. Awe Inspired first launched in 2018 while Johnson was working as a product manager at a telehealth platform. But it wasn't until 2020 that the company really began to see traction. The brand often partners with organizations promoting causes; it saw big spikes in popularity with jewelry like a Harriet Tubman pendant alongside the NAACP and a Florence Nightingale charm with the National Federation of Nurses that was introduced during the pandemic. With these launches came organic virality. In the case of the nurse pendant, for example, "the cast of Grey's Anatomy wore it," said Johnson. Now, Awe Inspired is trying to expand to offer more types of jewelry that reach new types of customers. "We're building a charm business," Johnson said.

On this week’s Modern Retail Rundown, the staff breaks down the latest M&A play, Keurig Dr Pepper’s acquisition of the 8-year-old energy drink startup Ghost. This week, Tupperware's assets were bought out by its lender following the company's bankruptcy filing. And, starting November 1 through February.

Death & Co is an internationally known cocktail bar. It first began in New York but has expanded to other cities like Los Angeles and Washington, DC. But the company has big ambitions to grow even more. That's what led to the creation of Gin & Luck, the umbrella company of the bar that launched in 2018. According to David Kaplan, who started Death & Co in 2006 and is now CEO of Gin & Luck, the idea is "to create a unified hospitality landscape where we could have all of these entrepreneurial pursuits -- all of our Death & Co growth -- under one company." That includes more Death & Co locations opening up over the next year, as well as a cocktail bar brand called Close Company. It also means retail opportunities like an online marketplace, a book business and an e-learning platform. Kaplan joined this week's Modern Retail Podcast and spoke about how he's approaching transforming a popular bar into a global business. While there are many different parts of the business, the bars are still core. "Our primary economic engines -- and the focus points of our business -- really are our brick and mortars," he said. Still, the other areas are integral to Gin & Luck's growth. "Everything else that we do -- our marketplace, even our social, the books, the ready-to-drink cocktails, we're working on a new education platform -- all of those things, for the most part, we view as a true standalone business," he said. "So it can't just be a loss leader for us."

On this week’s Modern Retail Rundown, the staff breaks down Bed Bath & Beyond's parent company Beyond Inc.'s decision to invest $40 million in The Container Store through a new partnership. Next, the team discusses ways in which shoppers plan to spend big this holiday season, even if it means going into debt. Finally, we take a look at Urban Outfitters's move to slash prices on more than 100 items ahead of the holidays.

Celebrity-led brands have become one of the biggest trends. But it's not enough to simply have a big name associated with a company -- the person actually has to be involved. That's what has helped Made By Gather be such a success. Made By Gather is the parent company of Beautiful, Drew Barrymore's homewares company. Now, Made By Gather is relaunching another brand, Bella, alongside Demi Lovato. Made By Gather has been around since 2003, but only in the last decade has it begun really focusing on branding and high-profile partnerships. In 2010, "we got some really good advice that in order to really maximize the value of the business, you should think about launching your own brands and kind of control your own destiny," said founder and CEO Shae Hong. Hong joined the Modern Retail Podcast and spoke about the necessary elements of brand building and why Made By Gather believes there needs to be what he calls a "human at the helm." Before, Made By Gather made home products that sold in major stores like Target and Walmart, but there was no cohesive brand or story behind it. Beginning in 2011, the company realized it needed to have more elements than just good products. Now, companies don't only require having a cohesive brand -- they also need someone leading the narrative. Part of Made By Gather's focus has been finding the right partners to do this. After years of working in the home goods space and seeking out top-tier partnerships, Hong says he's figured out the formula for finding the best celebrity collaboration. "Really, it is trying to read whether somebody is genuinely interested in the category," he said.

On this week's Modern Retail Rundown, the staff discusses a recent letter from two high-profile politicians sent to CPG leaders like PepsiCo and Coca-Cola over their pricing practices. Then, we dive into news that the NRF isn't running its annual report on retail shrink. Lastly, the team discusses how rising cocoa prices are going to impact Halloween candy sales.

Plant-based milk has reached a point of maturation -- and Malk is helping take the products even more to the mainstream. The company launched in 2015, starting first in a farmer's market and expanding over a few years into retailers like Whole Foods and Sprouts. Now, the company's products -- which include almond, oat and cashew milk and creamers -- are sold in nearly 10,000 stores around the country and is the official alternative milk used in Erewhon smoothies. According to CEO Jason Bronstad, who joined the company in 2020, "[Grocery has] been the focus the entire time." It's a different track than competitors like Oatly, which grew thanks to distribution in cafes. "We believe that this product is for families," he said. "This product is for people at home." Bronstad joined the Modern Retail Podcast and discussed Malk's growth strategy and the plant-based milk space as a whole. Almond milk, for example, is still the biggest seller for both the industry and Malk. While oat was growing for a while, it began to lose its grounding over the last year over a growing consumer wariness of seed oils. While many plant-based milks do use seed oils, Malk doesn't. "Our job is to remind them that there is a great plant-based product that doesn't have the oils that they can stay in the family with," Bronstad said. But even with these consumer shifts, more people are seeking out these products. According to Bronstad, Malk is focused on finding what he describes as health-conscious consumers. "In every single grocery store in America, there is a health-conscious consumer looking to make a better decision for themselves and for their families," he said.

On this week’s Modern Retail Rundown, the editorial team discusses the latest Levi’s earnings, including the potential sale of the under-performing Dockers brand. Meanwhile, QVC struck a deal with the USA Pickleball league for the rights to stream matches with and other shoppable pickleball content. Finally, this week also saw a major food acquisition, with PepsiCo buying Mexican staples startup Siete Foods to add to the conglomerate's better-for-you snack portfolio.

Grove Collaborative thinks it has found the way to become the Chewy of sustainable home products. The company has been around since 2012 but has gone through many iterations. For years, it was focused on being a subscription service that delivered curated baskets of its products -- such as paper towels and soaps -- to people's homes. It has tested out private labels as well as wholesale partnerships in stores like Target. The company went public via SPAC in 2022 and has faced some difficult terrain -- including a delisting threat. Last year, Amazon veteran Jeff Yurcisin joined as CEO. His focus has been getting the company on a solid footing. "The goal was profitable growth," he said on the Modern Retail Podcast. "But we felt like we had to start with profitability." For the last four months, Grove has reported positive adjusted EBITDA. Similarly, the company announced a recent investment to help it pay down its debt load. Still, at its most recent earnings, it posted a net loss of $10.1 million. According to Yurcisin, these are the initial steps to get the company to become an online leader in natural and sustainable household products. He spoke about how he's been approaching this transformation and what's on the horizon. The first big change implemented as getting rid of mandatory subscriptions. "from my point of view, I wanted to enable subscription but I wanted to create an incentive for customers to subscribe -- not to force them to subscribe," he said. Similarly, Grove has focused on operational changes to streamline its business. It focused on improving its customer experience to make checkout more seamless as well as paying down its debt. It has also been refocusing its tech stack, which has included moving onto Shopify. According to Yurcisin, these changes are now beginning to pay off. The focus now, he said, is adding more customers to the fold so Grove can reach its potential. "We believe it's a 57 million-person addressable market in the United States," he said.

On this week’s Modern Retail Rundown, the editorial team starts by discussing a new lawsuit filed by American Eagle against Amazon, in which the retailer alleges that counterfeit versions of its Aerie products are being listed on Amazon. Meanwhile, publicly traded e-commerce startups Grove Collaborative and Stitch Fix have provided updates on their latest progress in narrowing losses and becoming profitable.

Soccer is having a moment, and that has meant online destinations like Soccer.com are seeing newfound growth. But according to Soccer.com CEO Mike Moylan, this has been a long time coming. When Lionel Messi signed with Inter Miami last year, bringing the Argentinian soccer star to the United States, it was clear that the sport was becoming a mainstream pastime for Americans. But there were times before that also brought soccer to the mainstream U.S. -- including when the U.S. women's team won the World Cup in 1999 or when David Beckham joined the LA Galaxy in 2007. Ever since the U.S. hosted the World Cup in 1994, "[there] has been sort of the meteoric rise of soccer from an interest perspective," Moylan said. Moylan joined this week's Modern Retail Podcast and discussed the rising U.S. interest in the sport and how the company has grown and changed. Soccer.com has been around since 1994 (technically, it began before that as a catalog business, but it acquired the single-word domain in 1994). It's been a destination for people to buy the jerseys of their favorite players along with equipment like soccers and uniforms for leagues. But as soccer has continued to grow in popularity, Soccer.com has grown out other parts of its business. This includes white-label partnerships with organizations like FIFA as well as stadium tie-ins. For now, Soccer.com is focused on capitalizing on the current U.S. soccer fervor. And it is already in the throes of planning for the next World Cup. "That moment in time will define soccer in the United States," he said.

On this week's episode of the Modern Retail Rundown, the editorial team dives into some of the updates announced at Amazon Accelerate, the company's annual sellers' conference. Then, we discuss two prominent bankruptcies: Tupperware and Red Lobster. The Tupperware news was just announced this week, and Red Lobster has emerged from bankruptcy with a new owner.

"I'm like a dinosaur," said Reggie Milligan. While literally hyperbole, there is some truth to his claim. Milligan is the founder and CEO of Mantry, a male-targeted food subscription box. Mantry, which is available in the U.S. and features up-and-coming American brands, has been around since 2012 -- it experienced the precipitous rise of subscription boxes and its fast decline. But the company is still around, still seeing growth and has some plans for expansion. Milligan, a Canadian entrepreneur, joined this week's Modern Retail Podcast and spoke about the rise and fall of the subscription box industry. He was one of the first in the space, and Mantry got prime media placements in magazines like GQ and shows like Good Morning America. But in 2017, he said, "the bottom fell out." While Mantry has received acquisition offers over the years, he's focused on continuing to bootstrap the company and still sees growing demand -- especially during gift-giving seasons. And Milligan also believes that while his business won't become a billion-dollar unicorn, the subscription brands that focused on profitability and speaking directly to their customers are the ones that can be around for decades. "A lot of the smaller bootstrapped ones that were always profitable along the way kind of stuck it out," he said.

On today's Modern Retail Rundown, the staff kicks things off with the latest on Big Lots' Chapter 11 bankruptcy filing, including a private equity takeover bid. With a valuation of $2 billion, Selena Gomez's Rare Beauty is reportedly pausing plans to sell the 4-year-old company given the current instability of M&A activity. Finally, Amazon sent out a notice to sellers that it plans to sell ad space for its AI assistant Rufus, which launched in beta in early 2024.

Many department stores and apparel retailers are facing industry headwinds. But one New York-based retailer has been able to buck the trend. Menswear retailer Rothmans has been around for decades, and continues to see sales grow every year. It's also become a well-known destination for media personalities and entertainment industry designers. It also helps that Rothmans is in a part of retail that's especially hot right now. "I don't know if I'm the first to say this, but menswear is the new womenswear," said Ken Giddon, the president and owner of the company. But it's not enough to just be selling products in a popular sector. According to Kiddon, vibe and assortment are even more important. "I would say the key is hospitality. Think of it as a restaurant or a hotel," he said. Similarly, while other stores focus on trimming down their inventory, Rothmans has gone the opposite way. "As a small business, we watch our cash flow very carefully, but we believe in inventory," he said. Still, Giddon said, being ahead of the trend curve also helps. "People care about what they're wearing now, and young people are so into it," he said. "That's probably one of the benefits of social media."

On the Modern Retail Rundown this week, the staff discusses three retailers' latest growth roadmaps. First, Walmart Marketplace announced a new partnership with sneaker bidding site StockX. Then, the founding Nordstrom family is bidding to buy out the retailer to take it private. Finally, nearly a year after Rite Aid filed for bankruptcy, the now privately-held drugstore has a new CEO and plans to operate fewer stores.

Croissant believes it has found a way to get more retailers and brands excited about resale. The business isn't a resale platform, per se. Instead, Croissant users can go to any retailer or brand's website and see a guaranteed resale value price that they would recoup if they bought the product new and then resold it to Croissant sometime later. "We describe ourselves as the first shopping tool that provides guaranteed resale values at the point of sale and beyond," said co-founder and CEO John Howard. He joined this week's Modern Retail Podcast and spoke about how it's growing its offerings and reaching new customers. Croissant works in a few ways. It works directly with retailers, in which, on their e-commerce listings, they publish both the retail price as well as the guaranteed buyback price. Croissant also has an app and browser extension that automatically provides buyback values for products that aren't within the company's existing retail partners. The idea, Howard said, is that "it's not just the out of pocket money that you're spending up front that should be as part of your purchase consideration." Instead, "a lot of what we buy is a value-retaining asset that has ongoing value after you purchase it." In essence, Croissant is letting shoppers know that they could probably make some money back on a higher-ticket item. According to Howard, conversion rates go up when shoppers see an item's estimated resale value. But, for now, the focus is on getting more people onto the Croissant platform. That involves marketing, including on new channels like Substack, to make sure people know about the program. "We're benefiting consumers," Howard said. "And we're benefiting the resale ecosystem, writ large."

On this week's Modern Retail Rundown, the staff discusses the issues plaguing Dollar General as it tries to lure bargain shoppers with its low-priced products. Lululemon's stalled growth in the U.S. also shows that the company isn't as economy-resistant as it has been over the last few years. Meanwhile, Foot Locker is scrapping international growth in favor of cost-cutting to improve profit margins.

Liquid Death is masterful at going viral. But the man leading its marketing team doesn't like it described as such. "I hate the word viral," said Dan Murphy, svp of marketing at the canned beverage brand Liquid Death. In his mind, it's not precise enough. Liquid Death, by all accounts, is a viral product. Its very concept is meant to make people laugh and share. The company is best known for its canned water products that appear like beer cans. And as it gained prominence, the viral campaigns continued -- most recently, for example, Liquid Death ran a giveaway offering a lucky customer a fighter jet. But what Murphy was focused on wasn't virality but eliciting an organic response. "We needed people to walk down the beverage aisle and see a thing and stop," he said. Murphy spoke at last week's Modern Retail Marketing Summit and dove into how the brand approaches its campaigns and is so successful at getting people to engage with it. This week's Modern Retail Podcast is a live recording of the conversation. He shared many tips of the trade. For one, he said, "we're entirely in-house." The other part that's so important, Murphy said, was to hire people in comedy to create comedic campaigns. "We don't have people with traditional marketing backgrounds in the creative group," he said. "It's people that are Adult Swim writers and wrote for movies and wrote for The Onion."

This week’s Modern Retail Rundown starts by unpacking why price cuts are drawing shoppers back to Target but not Macy's. Next, Peloton is slowly digging itself out of the red through price cuts and new revenue-generating initiatives. The company's latest strategy is to charge a $95 activation fee on pre-owned bikes and treadmills purchased through resale marketplaces. Finally, Chick-fil-A is reportedly counting on creating unscripted shows for its own streaming service as part of a bigger marketing push.

Walmart is heavily investing in new technology and trying out new programs and processes to be more consumer-friendly. Helping lead this charge is Jon Alferness, the big-box retailer's chief product officer. What does Walmart's chief product officer do? In his words, he "[acts] as a nexus point to bring together [employees across teams] -- whether it's folks in design, engineering or business science -- to solve customer problems that deliver against the business goals and the business outcomes at scale." Essentially, if there's a big project that requires many different teams, Alferness is likely helping spearhead it. Alferness joined the Modern Retail Podcast this week and spoke about his approach to the role, Walmart's latest product updates and his philosophy to buzzy emerging tech like artificial intelligence. He dove into how he approaches big product launches that transcend departments, as well as the data and research he uses when launching a new endeavor. The tying bind behind all of this is that new products need to solve for a real need. When it comes to AI, for example, the product can't exist for its own sake. In fact, in his estimation, a new AI project shouldn't even have the technology in the name. "From my point of view, it's not important to say, 'Hey, so we built such and such product, now powered with AI,'" he said. "I don't think customers care one way or another. I think they just want their problem solved."

This week’s episode of the Modern Retail Rundown unpacks the latest retail sales in the U.S., which were better than expected. Next, beauty brands are self-funding their businesses and seeking government loans as venture capital dollars dry up. Finally, the team discusses takeaways from this year’s eTail East conference in Boston.

Nail salon and nail care brand MiniLuxe wants to make its employees "mani-millionaires" through franchising. MiniLuxe has been around since 2008, but in the last year has introduced a new model to open more locations via franchising. Right now, the company has a little over 20 locations around the U.S., but it has plans to increase that by the thousands via franchising. Its co-founder and CEO, Tony Tjan, joined the Modern Retail Podcast this week and spoke about the company's ambitions. "There is no other industry that employs as many hourly trade workers and trade women workers as nail care, outside of domestic cleaning," Tjan said. "That's that's the why. The how is along three Cs: we need to be clean, we need to celebrate craft and we need to be creative." With that, the company has built out its own system of nail salons that uses its own products. It also boasts paying workers higher wages and offering them company equity. Now, to help the company grow even more, the hope is to use franchising to reach a new level of scale MiniLuxe has yet to see.

This week’s episode of the Modern Retail Rundown kicks off with a Reuters report of Mars allegedly looking to acquire Kellanova, the parent company of Cheez-It and Pop-Tarts. Over at resale platform ThredUp, the company has made the decision to pull out of the European markets and focus on its U.S. business. Finally, employees at an Apple store in Maryland receive their first union contract two years after voting to unionize.

Revo is not a new company, but it's now in the process of reintroducing itself to more people. The performance eyewear brand first launched in the '80s selling fashionable sunglasses with science-backed sun protection. Over the years, the brand got sold to many big players, including Ray-Ban and Essilor Luxxotica. But in 2018, an eyewear company called B. Robinson -- with the help of some outside investors -- decided to purchase Revo. "It didn't have the same level of investment and the same level of support that it has had as an independent brand," said Cliff Robinson, the CEO of Revo, as well as the chief executive of B. Robinson. Now, the company is in growth mode once again and just opened its first U.S. store in New York -- less than a year after opening a store in Barcelona. "The growth has been coming from all these different sectors," said Robinson. "We're seeing growth in optical stores. We're seeing growth in the golf channel. We're seeing growth in the winter market with both goggles and sunglasses at resort areas. We're seeing growth from resorts and hospitality." Robinson joined the Modern Retail Podcast and spoke about the new strategy with Revo and what's ahead. The focus now is on reintroducing people to the brand. They may remember it from decades ago, but now the company is trying to get front and center. With that, it's been working with athletes -- including the U.S. sailing team. According to Robinson, Revo has always had the chance to become a true eyewear leader. "We felt there was this really great opportunity to breathe some additional life -- breathe some additional TLC -- and really make Revo the independent brand that it had been previously," he said.

On this week’s episode of the Modern Retail Rundown, the staff begins with a recap of some food establishment earnings, which include growing sales at Chipotle and Starbucks' continued slump. This week also saw Etsy’s announcing its first-ever membership program to incentivize shoppers with perks. Finally, a new report from Semafor outlines how former Starbucks CEO Howard Schultz is still indirectly involved in the company through joint investments in olive oil.

Nespresso's U.S. marketing strategy is about going beyond the coffee machine. "We, first and foremost, are a coffee brand," said Jessica Padula, Nespresso's vp of marketing. She joined the Modern Retail Podcast and spoke about the brand's growth plans in the U.S. Nespresso has had retail locations for years. But the brand -- best known for its pod-based coffee brewing system -- has always tinkered with the model, testing out new markets and concepts while sunsetting others. According to Padula, the focus of Nespresso's new retail projects is to showcase the brand's coffee prowess. "You want to go a level deeper," she said. For example, some locations have begun offering master classes to teach customers about the origin of some coffees. The hope is to make the coffee and its quality top of mind, according to Padula. "Sometimes, since the machine is what you lead with, that often gets in the way," she said. With this, Nespresso is testing out new types of retail concepts and looking into new locations. This includes updates to major markets. "Newness in New York is definitely coming," Padula said.

On this week's episode of the Modern Retail Rundown the staff starts out with an analysis of the pending Kroger and Albertsons merger, which is now on hold. This week also saw LVMH-backed L Catterton reportedly approaching toy maker Mattel for a potential acquisition. Finally, Amazon returns are overwhelming retail drop-off points like UPS and Staples -- so much so, the store employees now refer to customers with these returns as "Amazombies."

Tecovas wants to be more than just about cowboy boots. The nine-year-old company has big plans to become a high-end Western wear lifestyle brand. "Initially, it sort of was known as the Warby Parker of cowboy boots, if you will," said CEO David Lafitte on the Modern Retail Podcast. "We've tried to sort of migrate the positioning of the brand into more of a premium lifestyle brand." Lafitte -- who previously held C-suite positions at Deckers -- has been leading Tecovas for the last two years, and his mandate has been to expand beyond its cowboy boots roots. That includes expanding the brand's apparel line as well as growing its retail footprint. The company, which has locations in 20 states, adds between 10 and 12 store every year. By 2023, it had 33 locations and is on track to open 11 stores this year. The stores, according to Lafitte, are integral to Tecovas's success. For one, the locations are experiential playgrounds -- most have liquor licenses and they all focus on one-to-one connections with customers. What's more, the stores present a way for new customers to learn about Tecovas and its products. Right now, apparel represents around 20% of Tecovas's revenue. The brand is focused on growing that -- as well as growing its overall women's business. Along those lines, as Tecovas continues to expand, it is going into new areas that aren't necessarily associated with Western culture. It is opening a location in Boston, for example, and is keeping an eye out for another East Coast spot. "We've been looking in New York. We want to find the right spot," said Lafitte. "I'd like to be in Soho."

On this week’s Modern Retail Rundown, the staff discusses the numbers behind this year's Prime Day, and what people bought during the two-day Amazon sales event. Following that, we’re talking about Limited Too’s comeback as it relaunches in Kohl's this week. Finally, mall-based retailer Pacsun is expanding further into activewear with a new men's athleisure line called ARC.

A little over a decade ago, energy drink brand Celsius was being delisted from many of its retail partners. Now, it's become one of the hottest beverage companies on the market. According to CEO John Fieldly, it took time and effort, but the company was able to rebrand itself as a lifestyle beverage associated with health and wellness. When it first launched, "it was positioned as a negative calorie drink. It got tons of interest from retailers," he said. The brand, however, "just couldn't get that connection or that conversion with consumers." So what helped Celsius rebound? It was a newfound focus on health and beauty. As part of the original turnaround, it started focusing on distribution in gyms and health clubs, as well as retailers like GNC. Then, when Celsius decided to return to grocery, it was placed in the health and beauty aisles. "In hindsight, when you look at it, [this] differentiated the brand very much so from those traditional energy drinks that are in the aisles today," Fieldly said. Fieldly joined the Modern Retail Podcast and spoke about the brand's evolution over the years. Now, it's become a premium player in the energy drink space. "It's really important we continue to partner with premium brands alongside to build that credibility," he said. At its most recent earnings, the company reported year-over-year revenue growth of 37% and its stock price has grown 6,000% over the last five years. Which is to say: The current strategy seems to be working. The focus now is on growing even more. "We've got to continue to talk about our brand story and really share those brand attributes, which differentiates ourselves in the category," Fieldly said.

On this week’s Modern Retail Rundown, the staff discusses the latest funding round raised by NA beer company Athletic Brewing in an effort to meet demand. Meanwhile, Nike announced it's bringing former executive Tom Peddie back to be vp of marketplace partnerships as the company refocuses on wholesale. Lastly, in September, Costco is raising its annual membership fee by $5 -- the first increase since 2017.

Lucky Energy wants to take on the Red Bulls and C4s of the world. The company's drink line, Lucky F*ck, launched last year and has been slowly building out its distribution. It's now available in around 2,000 store doors in Texas and California and is also sold on Amazon. According to CMO Hamid Saify, the strategy of growing Lucky Energy has been to get people's attention. Thus, the name of its product. The company has also launched some splashy guerrilla campaigns -- including a Coachella activation that involved a billboard asking people to call a phone number if they're looking for a "quick f*ck." Saify joined this week's Modern Retail Podcast and spoke about Lucky's growth so far and its future plans. In the early days, when Lucky's founder was distributing the beverages himself, "we just started seeing really crazy velocity because people were just leaning in and [were] like, 'What is this thing?' Saify said. Now, the focus is to continue that momentum. This includes launching in more convenience stores over the next year, as well as expanding to new regions like Florida. For a beverage brand, the best early-stage growth strategy is focused on getting people to try the beverage. That's why Saify is so bullish on convenience stores. "I would say our first-year approach is: we really want to start making a ton of inroads into C-stores," he said.

On this week’s Modern Retail Rundown, the staff discusses Amazon's next move to compete with cheap marketplaces like Temu and Shein. The Information reported this week that the e-commerce giant is planning to launch a program for sellers to ship cheap goods directly from China. This week, the Fancy Food Show also took place in New York City, and we review some of the buzziest trends from the event. Finally, Walgreens announced plans to close its underperforming stores and focusing on profit-driving locations.

Babylist is making moves to be more than just a registry for soon-to-be parents. The company has been building a media business over the last four years, becoming its fastest-growing revenue stream. "The original business model was affiliate," said Lee Anne Grant, Babylist's chief growth officer. "So it was working with a ton of different retailers and getting paid a commission. And then, fast forward 13 years later, we are now this platform with a bunch of different offerings like health, e-commerce, content -- anything a family needs." Grant joined the Modern Retail Podcast and spoke about how the company has grown over the last decade. This includes growing its media business and expanding into health and wellness. Grant joined Babylist four years ago. She began as a consultant, given the task of building the company's media business. Now, she's its chief growth officer -- overseeing new business opportunities like media and health care -- to help Babylist expand beyond its registry roots. This includes a retail concept the company opened in LA last year as well as a content business catered to its customers. As she sees it, a company like Babylist has the potential to be a media giant. Its customers read its newsletter and seek it out for educational content. Which is to say: new parents are looking for any help they can get, and that's great news for advertisers. Alongside that power, Grant also makes sure that Babylist maintains trust with its customers." We have pretty strict editorial guide guidelines, both for our organic editorial as well as our paid," she said. "We actually say no a good amount." Grant sees a bunch of potential as Babylist continues to grow. "We're very much an audience company," she said. "We're not as big as Amazon, but the amount of money that new parents, expecting parents [as well as] grandma spends -- it's a big enough opportunity to keep me excited to stay here."

On this week’s Modern Retail Rundown, the staff discusses what May's slowdown of U.S. retail sales could mean for consumer spending -- and, in turn, the economy. Meanwhile, Amazon aggregator Thrasio lays out its comeback plan after filing for bankruptcy. Lastly, the team talks about updates at the subscription vitamin brand Care/of, which was acquired by Bayer in 2020.