#3: Transparency, Loyalty & Relentless Pursuit | with Ellis Connolly
Hotel guests' needs and expectations are evolving. How does the hospitality industry evolve with them to set proper expectations and provide a great experience? Ellis Connolly will shed some light on this and other topics.
The Modern Hotelier · David Millili & Steve Carran
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Show Notes
Hotel guests' needs and expectations are evolving. How does the hospitality industry evolve with them to set proper expectations and provide a great experience?
Ellis Connolly, CRO of Laasie, joins us to to shed some light on these questions and much more. Ellis has a wealth of experience with hospitality and travel technology companies. He was the the CRO and Executive VP of TrustYou, the Senior VP and Head of Sales at Rainmaker Group (acquired by Cendyn), and the Senior VP of Business Development at Zingle before becoming the CRO at Laasie. Ellis talks about the need to be transparent and properly set guest expectations, how to be relentless in your pursuits, and so much more. We're excited to share this conversation with you!
In this episode you'll discover:
- The need for transparency
- What's changing with how consumers are thinking of loyalty programs
- Why you should relentlessly pursue everything
- The opportunity in many different sectors of the hospitality industry
The Modern Hotelier is presented by Stayflexi
Produced, edited, and published by Make More Media
For full show notes head to: https://themodernhotelier.com/episode/3