How to Deal with Customer Complaints or Negativity Online
The Mindful Marketing Podcast (Formerly Known As The Savvy Social Podcast) · Andréa Jones
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Show Notes
Did you get a customer complaint or a negative comment on your social media account? Before you delete it, you need to listen to this episode to understand how to navigate this sensitive situation.
Today's show covers:
- How to know if you should delete a negative comment
- How quickly you should respond to a customer complaint online
- What to do if it's your fault
- What to do even if it's NOT your fault
- How to prepare for future complaints or negative comments
- And more!
Join the waitlist for the Savvy Social School: http://savvysocialschool.com
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Find more episodes of the Savvy Social Podcast on the website: http://savvysocialpodcast.com
Music by Alexey Anisimov