Jon Duffy: Consumer NZ CEO on the retirement villages coming under fire for contract terms
The Mike Hosking Breakfast · Newstalk ZB
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Show Notes
Retirement village operators have come under fire from the Commerce Commission for their contract terms.
A dozen retirement operators —including Ryman and Arvida— have been put on notice because their conduct risks breaching the Fair Trading Act.
They run a total of 180 villages across the country.
Consumer NZ chief executive Jon Duffy told Mike Hosking that there's an imbalance of power between facility operators and residents.
He says there are concerns around the advertising that lures people into a village, and unfair clauses in the residents' contracts.
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