Blair Macdonald: Police director of Service Superintendent on Police non-emergency calls target, customer satisfaction
The Mike Hosking Breakfast · Newstalk ZB
February 23, 20252m 52s
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Show Notes
Police have a target of answering 70% of non-emergency calls within 90 seconds, but they're at 17%.
The average wait time is 6 minutes and 36 seconds.
They now have a new focus: customer satisfaction.
Police director of Service Superintendent Blair Macdonald talks to Mike Hosking.
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Topics
Blair Macdonaldpolicecustomer satisfaction111105emergencynon emergencystats