Episode 8: Clients don't like that - The business of relationships.
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Show Notes
In episode eight, LOPSided Podcast host John O'Donoghue is joined by Alex Liddle (Director of sales at PwC) to discuss what not to do when engaging clients, and how to build deep and long term relationships by avoiding common pitfalls.
The podcast covers key topics including:
- What is it about law firms that clients complain about the most?
- Which aspects of legal services they find most frustrating?
- Which fee structures tend to cause the most frustration for clients?
- Are clients generally receptive to leveraging LegalOps capabilities?
- The particular sectors or markets, where clients feel their needs are hardly ever addressed.
- Any trends directly linking client dissatisfaction to particular practices.
- How clients are responding to law firms looking to leverage technology on their matters.
- Three key pieces of pitching advice for law firms.
IMPORTANT NOTE: The views and furthermore all views shared by the presenters and guests of this podcast in no way reflect the views of current nor previous companies that employ them. All views and expressions reflect personal views and not those of any affiliated businesses. Listeners should consider these discussions as personal perspectives and not official stances endorsed by any organisation. Always seek professional advice and verify information independently.