
Ep. 06 – Purpose vs. Function
In Part III of The Mission-Function Vertical Axis, Dr. Rutland explains why the confusion between function and purpose ALWAYS erodes good customer service.
The Leader’s Notebook with Dr. Mark Rutland · Dr. Mark Rutland
June 30, 2020
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Show Notes
In Part III of The Mission-Function Vertical Axis, Dr. Rutland explains why the confusion between function and purpose ALWAYS erodes good customer service.