Ep. 06 – Purpose vs. Function
In Part III of The Mission-Function Vertical Axis, Dr. Rutland explains why the confusion between function and purpose ALWAYS erodes good customer service.
The Leader’s Notebook with Dr. Mark Rutland · Dr. Mark Rutland
June 30, 2020
Audio is streamed directly from the publisher (episodes.castos.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
In Part III of The Mission-Function Vertical Axis, Dr. Rutland explains why the confusion between function and purpose ALWAYS erodes good customer service.