147 Rob Markey: Partner in Bain & Company and Creator of the Net Promoter System
“You have to ask less to learn more. You don't do that with multiple-choice questions. You don't do that by just surveying people. You do it by observing and listening and thinking and understanding.” What’s the difference between a satisfied customer and a loyal customer? Rob Markey, Creator of the Net Promoter System and Partner at Bain & Company shares so many nuggets in the latest episode! Want to really understand your customer? Listen for the treasure trove of advice waiting for you today on #TheKaraGoldinShow #Customers #Loyalty #AlwaysBeLearning Show notes at https://karagoldin.com/podcast/147
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Show Notes
“You have to ask less to learn more. You don't do that with multiple-choice questions. You don't do that by just surveying people. You do it by observing and listening and thinking and understanding.”
What’s the difference between a satisfied customer and a loyal customer? Rob Markey, Creator of the Net Promoter System and Partner at Bain & Company shares so many nuggets in the latest episode! Want to really understand your customer? Listen for the treasure trove of advice waiting for you today on #TheKaraGoldinShow #Customers #Loyalty #AlwaysBeLearning
Show notes at https://karagoldin.com/podcast/147