EP041 - Quick MSP Problem Solving Trick with Ian Luckett
The IT Experts Podcast · Ian Luckett - Innovate to Success
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Show Notes
So, what are they?
Step 1: Get All the Facts - What is going on? What is the effect of the issue that is being identified?
Step 2: State the Issues Correctly - Look at the actual business impact of said issues objectively
Step 3 - Ask the Right Questions - What is the issue's impact on the client and on the business? Hear and listen to these questions' answers.
Step 4 - Agree on the Next Course of Action - Makes sure it is SMART!
Step 5 - Implement - Promptly execute on the ideas that you and your team agreed with.
Step 6 - Follow Up on Progress
I hope that this episode helps you and your IT & MSP business.
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Until next time, you look after yourself and I'll catch up with you soon!