Will computers put managers out of work?
Could office managers be replaced by the kind of slick AI software behind online shopping?
The Inquiry · BBC World Service
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Show Notes
When we shop online, we don’t often think about what goes on behind the scenes. Clicking “pay now”, sets in motion a slick, computer-controlled chain of events, that ends with a parcel arriving at your home.
These online shopping logistics are run by Artificial Intelligence, and there are plans for these systems to move from the warehouse to the wider workplace.
“Digital Management” systems in development are able to autonomously hire people and oversee their work on a project from beginning to end. They also have the ability to manage much larger groups of workers than their human counterparts.
But can a software boss really understand its human employees? Are managers obsolete? And are some of these systems already here?
This week on the Inquiry, we ask: will computers put managers out of work?
Presented by David Baker Produced by Jim Frank Editor: Richard Vadon Technical producer: Neil Churchill Broadcast Coordinator: Jacqui Johnson
(Image: Artificial intelligence is showing the path: exdez/Getty)