Serve with Style: Customer Service in the Age of Experience and AI with Carlo Pignataro
The Innovation Show · The Innovation Show
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Show Notes
Today's guest invites us to focus our attention on a theme central to the development of all companies and professionals: customer service, or rather, the overall experience we offer customers. We live in the era of experience, and against a growing number of chatbots and automated systems, we paradoxically expect businesses to invest more and more in human traits such as listening, willingness, and values.
So, what has customer service become today?
What path should you take if you work in direct contact with the audience but do not want to be engulfed by the tsunami of technology?
How should companies get ready for this if they do not want to be caught unawares?
Serve with Style raises vital questions for every market player. It offers a specific path to help develop methods of organisation and professional skills which are becoming increasingly priceless in today's business world and will be essential tomorrow.
More about Carlo here: www.carlopignataro.com