The Hidden Pulse with Cissy M

Welcome to The Hidden Pulse with Cissy, where we bring you the stories, insights, and voices shaping the future of the dental and medical industry. The Hidden Pulse brings people from all walks of the healthcare industry together. We have guests ranging from individuals on the front line, including front office and clinical teams, Operations, RCM, Finance, Leaders, Doctors, and C-Suite. Every voice matters, helping us better understand what it's really like to work in our industry. I am so thrilled to have my guest, Matt Ornstein, on the show! Matt is a seasoned entrepreneur and dental industry expert with a proven track record of building, scaling, and growing businesses in the dental space. He currently serves as Co-CEO of Fortem Holdings, is the Co-Founder of Dental Pitch Brokerage, and the Principal at WinCo Partners. Matt is also an award-winning sell-side dental M & A advisor, recognized for his expertise in helping dentists maximize the value of their practices. With deep experience across both the clinical and business sides of dentistry, Matt has been directly involved in the acquisition, growth, and sale of numerous dental practices nationwide. He brings a practical, real-world perspective to the complexities of buying and selling dental practices, guiding dentists through every stage from valuation and deal structuring to post-sale integration and long-term growth strategy. Matt is a published author, a sought-after speaker, and a recognized expert in the business of dentistry. He is passionate about educating dental professionals on how to build enterprise value and navigate success transitions. On this podcast, Matt shares insider knowledge on maximizing practice value, avoiding common pitfalls, and understanding both the emotional and financial dynamics of pre- and post-sale transitions. His insights are especially valuable for dentists considering a sale, exploring partnerships, or looking ot scal strategically. I am your host, Cissy Mangrum, Co-Founder and Chief RCM and Growth Officer of RevTech Partners and MaximizeRCM Consulting, where we operationalize your KPIs and all aspects of the dental and medical office challenges into opportunities through technology, knowledge, education, and processes. Cissy Mangrum: [email protected] Matt Ornstien: DentalPitchBrokerage.com

🎙️ Welcome back to The Hidden Pulse—where we share the stories, insights, and voices shaping the future of the dental and medical industry. At The Hidden Pulse, we bring together professionals from across the healthcare landscape. Our guests range from front-line team members, both clinical and administrative, to leaders in clinical operations, revenue cycle management (RCM), and the C-suite. Every voice matters, helping us better understand what it's truly like to work in our industry today. I'm thrilled to welcome today's guest, Steven Galanopoulos, CEO and Founder of Pathway Search—a nationally recognized healthcare recruiting and professional search firm specializing in top-tier financial and RCM leaders and teams. I was introduced to Steven through a colleague, and we immediately connected. Since then, he's been an incredible resource, and I've referred many professionals his way. It's a great reminder of the power of networking—bringing the right people together truly makes an impact. Steven specializes in placing healthcare and dental executives, including CEOs, Controllers, Accountants, RCM Leaders, and Directors, as well as key staffing roles. His clients range from Fortune 500 companies to MSOs, DSOs, and everything in between. In this episode, we dive into Steven's passion for people, why he founded Pathway Search, and his unique, relationship-driven approach to recruiting. He challenges traditional hiring methods—valuing meaningful connections over resumes—to match the right people with the right organizations. I'm your host, Cissy Mangrum, Co-Founder and Chief Revenue Officer of RevTech Partners and MaximizeRCM Consulting. We help organizations operationalize KPIs and transform revenue cycle challenges into opportunities through technology, education, and process improvement. This is The Hidden Pulse with Cissy—where every story is a pulse, and every pulse is a testament to the human spirit. So grab a cup of coffee or tea, sit back, and join us for some truly inspiring stories. Contact Stephen Galanopoulos: [email protected] Contact Cissy Mangrum: [email protected]

Shawntea "Taya" Goardan is a dynamic educator, author, keynote speaker, and healthcare innovator dedicated to disrupting the status quo in healthcare to create positive, meaningful change. With more than two decades of industry experience, she blends expert healthcare policy knowledge with a passion for collaboration and continuous improvement, inspiring leaders to elevate patient care, operational performance, and organizational strategy. Taya currently serves as CEO of Atlas * Perpetua Healthcare Consulting, where she helps organizations transform their RC, Compliance, and Operational excellence strategies. She is also a sought-after educator and professor, sharing her insights with future leaders and seasoned professionals alike. Tay holds an MBA from Creighton University and a Bachelor's from Bellevue University. She is also a fellow and board-certified medical practice executive (FACMPE) and a Certified Medical Office Manager (CMOM). As an accomplished author and thought leader, Taya has coauthored industry-leading books, including Revenue Cycle Management: Don't get lost in the financial maze, and contributed to key healthcare innovation publications. She is active in National Associations, serving on councils and workgroups that shape healthcare policy and advocacy, and frequently speaks at major industry events. Whether she's on stage as a keynote speaker, in a classroom as an educator, or behind the mic connecting with listeners, Taya Chapions has a core message: It's a great time to be in healthcare, if you're up for change and up for challenge." Her work empowers leaders to rethink systems, embrace innovation, and pursue meaningful improvement every day. I'm Cissy, your host of the Hidden Pulse with Cissy, where we explore the stories, systems, and conversations shaping the dental and medical healthcare. My goal is to talk with every individual in the industry, from front-office staff running day-to-day operations to doctors and the CEOs of dental and medical companies. With passion for insight, impact, and meaningful dialogue, I bring together voices that challenge the status quo and inspire thoughtful change. Each episode is about uncovering the individual and thier journey, and how they drive progress, because the most important truths are often the ones you don't hear out loud. My contact information is: Cissy Mangrum, MBA, CMPE, CPC, GSD Principal Consultant and Founder of MaximizeRCM Consulting & Chief Revenue and Growth Officer of RevTech Partners Reach out to me @ [email protected] or [email protected]

Welcome to the Hidden Pulse with Cissy. I am thrilled to spotlight Tina Patterson, whose career in dentistry spans more than a decade and bridges both clinical excellence and business expertise! Tina began her journey as a registered dental assistant in private practice before joining the University of Tennessee College of Dentistry. There, she supported oral and maxillofacial surgery residents and assisted with complex surgical procedures, giving her deep insights into patient care, clinical workflows, and the challenges clinicians face daily. After years in surgery, Tina transitioned into the business side of dentistry, stepping into marketing and sales, where she partners closely with dental practices and DSOs. Her strong clinical foundation, paired with hands-on experience supporting doctors, has fueled her success in enterprise sales, especially as dentistry evolves toward AI-driven solutions. Tina is especially passionate about how artificial intelligence is transforming dentistry, improving efficiency, elevating patient care, and driving stronger practice outcomes. She is energized by being part of the innovation shaping the future of the industry. I am your host, Cissy Mangrum, CoFounder and CRO of RevTech Partners and Maximize RCM Consulting. This is the Hidden Pulse with Cissy, where every story is a pulse, and every pulse is a testament to the human spirit. You can contact me for your Revenue Cycle Management needs @ [email protected] You can contact me for your Revenue Cycle Management AI Technology Tools @ [email protected]

Welcome to the Hidden Pulse with Cissy and My Guest, Max Alsgaard-Miller. Max is the founder of Alsgaard Miller Consulting, where he is a healthcare technology consultant, helping health-tech companies build, integrate, and scale products within the athenahealth ecosystem and other EMR systems across the healthcare space. With more than a decade of experience in product development, implementation, and operations at athenhealth, he brings deep practical insight into how clinical software succeeds in real-world clinical and practice management workflows. Max now advises start-ups and digital health teams on API strategy, workflow optimization, and go-to-market execution. He holds an MBA from Vanderbilt University and works with clients nationwide to accelerate adoption and growth. Additional details to our show today, we will be talking about Price Transparency and how that affects hospitals, doctors, and patients! I'm Cissy Mangrum, your Host, Co-Founder, and CRO of RevTech Partners and MaximizeRCM Consulting, where we operationalize your KPIs, build OKRs, and turn your data into actionable return on revenue. This is The Hidden Pulse with Cissy, where every story is a pulse, every pulse is a testament to the human spirit!

Welcome to The Hidden Pulse with Cissy, the podcast where we uncover the driving forces behind bold leadership, real growth, and authentic impact. I'm your host, and today we're diving into the wonderful world of Marketing, Growth, Collaboration, and Networking with someone who's not just watching change happen; she's creating it. In today's episode, we take the journey with Sarah Ruberg, who is the dynamic CEO and Founder of Our Thrive Tribe, a marketing and consulting agency serving dental practices, DSO, and industry partners nationwide. With more than a decade in the dental space, she built a reputation for helping brands amplify their voices through authenticity, strategic storytelling, and human-centered marketing. Known for her energy, creativity, and people-first leadership, Sarah has become a respected speaker and thought leader, appearing in podcasts, industry events, panels, and educational arenas. Her work centers on empowering teams, building culture-rich brands, and showing organizations how relationships drive real growth. Sara opens up about brand evolution, personal leadership, and what it takes to create connection in an industry that is rapidly changing. I am Cissy Mangrum, Your Host, Co-Founder and Chief Revenue Officer of RevTech Partners and MaximizeRCM consulting. We operationalize your KPI, turn data into dollars, and transform your revenue cycle challenges into opportunities through technology, knowledge, education, and processes.

In this episode of The Hidden Pulse with Cissy, I have the pleasure of sitting down with Dr. Brad Hughes, CEO and founder of Vision Dental Partners. Dr. Hughes is not just a dentist; he's a visionary leader who is reimagining what it means to build and lead a thriving dental practice. A third-generation dentist and entrepreneurial trailblazer, Dr. Hughes has been practicing dentistry for over 17 years. Through Vision Dental Partners, he is pioneering a physician-led partnership model that balances clinical excellence with leadership development, helping doctors and their teams grow in both skill and purpose. Over the past year, Dr. Hughes has emerged as a strong voice on LinkedIn, Instagram, and Facebook, sharing insights on accountability, authenticity, and cultivating a genuine "growth mindset." His focus extends beyond scaling practices; he's passionate about developing people, building strong teams, and fostering community growth. In today's conversation, you'll feel his passion and hear why he believes dental leadership needs to be approached in a different way. We'll dive into how he's building a partner-based network across Indiana and South Carolina, how he develops leaders within his organization, and what he sees as the future of dentistry. So grab your coffee, tea, or favorite drink, settle in, and enjoy the conversation. And if you love what you hear, don't forget to like, subscribe, and share this episode with your friends — it helps us grow The Hidden Pulse community and bring you more inspiring stories like this one. I am Cissy Mangrum, Your Host, Co-Founder, and Chief Revenue Officer of RevTech Partners and MaximizeRCM Consulting. We operationalize your KPIs, turn data into dollars, and transform revenue cycle challenges into opportunities through technology, knowledge, education, and processes. This is the Hidden Pulse with Cissy, where we share stories, where every story is a pulse and every pulse is a testament to the human spirit! You can contact me at [email protected] or [email protected] Check out our website www.revtechpartners.com

In this inspiring episode of The Hidden Pulse with Cissy, I sit down with an extraordinary guest whose career journey is anything but ordinary. Starting in bioengineering at MIT to become a Doctor, then becoming the Chief Commercial Officer at CareDX (NASDAQ: CDNA), and now the CEO of one of the fastest-growing technology companies, focusing on solving the payment process through a high-tech Lockbox Process, saving time and money for practices. Let me introduce you: Sasha King is the CEO and co-founder of Anatomy, a fast-growing technology company on a mission to modernize how healthcare providers manage revenue. Anatomy is redefining how providers and billing companies handle paper checks and EOBs, eliminating manual processes and unlocking cash flow with modern infrastructure. Before founding Anatomy, Sasha served as Chief Commercial Officer at CareDx (NASDAQ: CDNA), where she led commercial strategy and operations during a period of rapid growth in the transplant diagnostics market. She also serves on the Board of Directors of the National Kidney Foundation. Earlier in her career, Sasha held leadership roles across marketing, product, and commercial operations in high-growth healthcare technology companies. Sasha has an MBA from Stanford University and a degree in Bioengineering from MIT. I am Cissy Mangrum, Your Host, Co-Founder, and Chief Revenue Officer of RevTech Partners and MaximizeRCM Consulting. We operationalize your KPIs, turn data into dollars, and transform revenue cycle challenges into opportunities through technology, knowledge, education, and processes. This is the Hidden Pulse with Cissy, where we share stories, where every story is a pulse and every pulse is a testament to the human spirit! You can contact me at [email protected] or [email protected] Check out our website www.revtechpartners.com

In this inspiring episode of The Hidden Pulse with Cissy, I sit down with an extraordinary guest whose career journey is anything but ordinary. From launching his career in technology, to taking the leap into the restaurant industry, to starting a dental practice, and finally leading one of the fastest-growing tech companies, BPK Tech, His story is a masterclass on resilience, adaptability, and vision. With over 25 years of experience in software development and data analytics, he shares how his passion for innovation has driven him to create impactful solutions across industries, including healthcare, finance, insurance, retail, health, and construction. As the CEO of both BPK, he has pioneered automation and data solutions that are reshaping the industry. In our conversation, we delve into the lessons he learned along the way: the importance of leadership, the power of failing fast, and the courage to get back up again. Beyond his impressive accomplishments, he also shares his dedication to mentoring teams as an agile scrum trainer and coach, empowering others to reach their highest potential. This is an episode of grit, growth, and the hidden pulse of entrepreneurship. If you've ever wondered how to turn setbacks into stepping stones, or how to build with both vision and perseverance, this conversation will inspire you. I am Cissy Mangrum, Your Host, Co-Founder, and Chief Revenue Officer of RevTech Partners, as well as Principal and Founder of MaximizeRCM Consulting, where we operationalize your KPIs and turn your data into real revenue. This is the Hidden Pulse with Cissy, where we share stories, where every story is a pulse and every pulse is a testament of the human spirit. You can contact me at [email protected] Check out our website www.revtechpartners.com

Welcome to The Hidden Pulse with Cissy, I am excited to share this week's episode with you! Today I welcome Jeff Cole, CEO and Founder of Pearly. I had an amazing conversation with Jeff about how he built Pearly, his experience at his first Dental Conference, and many more fascinating stories about Pearly's growth, practice, and patient impact. Pearly is a cutting-edge revenue cycle management focusing on the patient aspect of revenue cycle for DSO and private dental practices. They streamline processes and improve patient collections. Jeff shared the real story behind building Pearly from the early days, pitching at his first dental conference without a TV to demo his product, to scaling a platform that is now reshaping how dental practices think about payments and patient experience. Before launching Pearly, Jeff served as CEO of Path, a patient communication tool for senior care operators that was acquired in 2018. He started his career as an alternative investment analyst at Credit Suisse in New York and graduated Cum Laude from Princeton University. Jeff also gives back to the community, currently serving on the Board of Goleta Calley Cottage Hospital Foundation, and He lives in beautiful Santa Barbara with his family. I am Cissy Mangrum, Your Host, Co-Founder, and Chief Revenue Officer of RevTech Partners and MaximizeRCM Consulting, where we operationalize your KPIs, turn data into dollars, and transform revenue cycle challenges into opportunities through technology, knowledge, education, and processess. This is the Hidden Pulse with Cissy, where we share stories, where every story is a pulse and every pulse is a testament to the human spirit! You can contact me at [email protected] or [email protected] Check out our website www.revtechpartners.com

In this episode of The Hidden Pulse with w/Cissy, I'm excited to welcome Eileen Day, CEO of DVIN and Fractional CMO for dental practices and DSOs. Eileen's journey is anything but traditional; she didn't grow up in the dental industry, that is exactly why she's been able to disrupt it. With a background in engineering and experience in the automotive industry, she brings a fresh perspective and a proven track record of building brands, scaling companies, and driving real growth through strategic marketing. I've had the pleasure of getting to know Eileen over the last several years, and she has been instrumental in my transition from DSO leadership to co-founding RevTech Partners. She encouraged me, shared valuable insight, and invited me into the DVIN community, something I'm incredibly grateful for. The same generosity and sharp strategy are what she brings to everyone in the dental space. From hosting weekly DVIN calls that foster meaningful industry connections to helping vendor partners and DSO rethink their messaging and market positioning. Eileen is a force for good and for growth. In this conversation, she shares her story, her insights, and her passion for doing things differently. You won't want to miss it. I am Cissy Mangrum, your host, Co-founder and CRO of RevTech Partners and MaximizeRCM consulting. Our focus is on enhancing dental and medical offices, ASCs, and other healthcare facilities through technology and industry expertise. We partner with practices of all sizes, ranging from a single independent practice to large DSOs and MSOs. We achieve our results by weaving cutting-edge software solutions with proven RCM and Operational strategies, taking a holistic approach to assisting our partners achieve their desired success. Contact me @ [email protected] or through our website: www.revtechpartners.com or www.maximizeRCM.com

In this episode of The Hidden Pulse with w/Cissy, Cissy sits down with Ken Kaufman, a seasoned CFO, bestselling author, and thought leader in the dental industry and DSO space. Ken shares his transformative journey from entering the world of dentistry to becoming a key financial strategist for multiple high-growth organizations. Ken dives into how financial planning drives success in the DSO, Key Leadership leassons from the front line of finance, Why Feedback and mentorship are critical to personal and professional growth, What equity investors should know before entering the dental space, and the power of personal journey and relationships that has shapped and is shapping his career. Whether you're a dental executive, healthcare investor, RCM strategist, or entrepreneur, this episode is packed with actionable insights, industry expertise, and leadership GOLD! I am Cissy Mangrum, your host, co-founder, and CRO of RevTech Partners and Maximize RCM Consulting. Our focus is on enhancing dental and medical offices, ASCs, and other healthcare facilities through technology and industry expertise. We partner with practices of all sizes, ranging from a single independent practice to large DSOs and MSOs. We achieve our results by weaving cutting-edge software solutions with proven RCM and Operational strategies, taking a holistic approach to assisting our partners achieve their desired success. Contact me @ [email protected] or through our Website: www.RevTechPartners.com & www.MaximizeRCM.com

🎙️ The Hidden Pulse with Cissy and Guest Cassie Tallon In this episode of The Hidden Pulse, Cissy sits down with Cassie Tallon, a powerhouse marketing and operations leader with over 20 years of experience driving strategic growth in the Dental and Hospitality industries. Cassie shares how her data-driven mindset and visionary leadership have helped brands sharpen their identity, expand their reach, and deliver real business results. From leading M&A integrations to managing cross-functional teams, Cassie opens up about her journey — and how staying grounded through it all is just as important. We also get a peek behind the scenes into her personal life: the joy she finds in cooking up comfort food in the kitchen, and the chaos that comes with life alongside her four-legged sidekick, Bruno. 🐾 Join us for a conversation full of insight, inspiration, and just the right amount of spice — professionally and personally. You won't want to miss this episode of The Hidden Pulse. #Leadership #MarketingStrategy #DentalIndustry #HiddenPulse #CissyMangrum #CassieTallon #WomenInBusiness #BrunoTheDog #CookingAndCareer

I am excited to introduce you to Arna Meyer, a true force in Dental and Healthcare Technology, a recovering physicist turned innovation leader. As the Principal of Albion Dental Technology Consulting and Chair of the Dental Workshop for WEDI, she brings a rare mix of scientific rigor, creative problem-solving, and policy expertise to the table. With a foundation in medical physics and a passion for simplifying complex systems, she is leading the charge for modernization in dental care through smart data exchange, interoperability, and user-centered design. Whether decoding quantum mechanics or federal regulations, this Aussie dynamo believes in one thing: always striving to improve. Get Ready for a sharp insight, thoughtful leadership, and maybe even a little physics joke or two. I am Cissy Mangrum, your host, co-founder & CRO of RevTech Partners and Maximize RCM Consulting. With a strong focus on technology, operational efficiencies, and industry expertise, we are transforming how dental and healthcare organizations optimize processes. By weaving cutting-edge software solutions with proven operational strategies, we take a holistic approach to helping our partners achieve their desired success. Contact me at www.revtechpartners.com or email directly at either [email protected] or [email protected]

Unlocking the Power of Procurement with Dr. Cindie Burkett, PMP In this episode of The Hidden Pulse with Cissy, we're diving into the often overlooked world of procurement with the incredible Dr. Cindi Burkett, PMP. With deep expertise in healthcare procurement, Dr. Burkett shares how relationships are the core of procurement and life. From demystifying the role of procurement to sharing real-world examples, Cindie offers invaluable insights you won't want to miss. I am Cissy Mangrum, your host, and Co-Founder & CRO of RevTech Partners and MaximizeRCM Consulting. With a strong focus on technology, operational efficiencies, and industry expertise, we are transforming how dental and medical organizations optimize their revenue cycle processes. We take a holistic approach to helping our partners achieve their desired successes by weaving together cutting-edge software solutions and proven operational strategies. You can contact me @ [email protected] or on our website www.revtechpartners.com

Welcome to The Hidden Pulse with Cissy and my special guest, Mike Huffaker. I'm thrilled to welcome Mike Huffaker, Chief Revenue Officer at Planet DDS and host of The Dental Economist Show, one of the top podcasts in the dental industry, as today's guest. In this episode, we'll explore Mike's journey from his early days in shoe sales to leading revenue growth at PlantDDS, one of the largest dental EMR platforms in the industry. His path into sales and leadership is inspiring, and I promise you will enjoy every minute of it. I'm Cissy Mangrum, your host, Co-Founder, and CRO of RevTech Partners and Maximize RCM Consulting. At RevTech and MaximizeRCM Consulting, we focus on operational efficiencies powered by technology and deep industry expertise. We work with practices of all sizes—medical and dental—to transform and optimize processes that elevate the team and patient experience. By integrating cutting-edge software with proven operational strategies, we take a holistic approach to help our partners reach their goals and achieve measurable success. Contact me @ [email protected] Website @ www.revtechpartners.com

Welcome to The Hidden Pulse with Cissy and my special guest, Debbie Cabalo. In this episode, we will discuss Debbie's journey in healthcare and dentistry. She has had a fascinating path from chiropractic care to oncology and now to dentistry, most recently in rural dentistry. I want to introduce you to Debbie Cabalo, one of the top operations managers at Hero Practice Services, which services dental needs in rural areas of the United States. She has been part of the dental community for a little over 11 years and has been growing as a leader in various areas of operations. Her experience is something you won't want to miss. She has a great passion for patient care, as well as for taking care of her team and doctors so they can provide the most compassionate patient care possible. So join us on this podcast to learn more about what Debbie has been up to. I am Cissy Mangrum, your host, co-founder, and CRO of RevTech Partners and Maximize RCM Consulting. Our focus is on operational efficiencies through technology and industry expertise. We partner with practices of all sizes, from medical to dental, to help transform and optimize processes for a better team and patient experience. We achieve this by weaving cutting-edge software solutions with proven operational strategies, taking a holistic approach to helping our partners achieve their desired successes. Contact me @ [email protected] Website @ www.revtechpartners.com

Welcome to The Hidden Pulse with Cissy and special guest Steve Craig. In this episode, we discuss leadership, growth, football, and water! We hope you enjoy the conversations as much as we did. Join us for an insightful and entertaining time. I want to introduce you to Steve Craig, a multiple award-winning people-centric leader. He is currently the Solmetex Director of Special Markets, having worked for over 20 years as a DSO & Dental Industry Partner. His passion is building cohesive & high-performing teams with a reputation for individually developing, leading & transforming the members of those teams to greatness by making the complex simple. Solmetex provides dentistry with the only comprehensive lineup of end-to-end dental water solutions to enhance practice performance. Water is the lifeblood of dental practices & we believe every drop matters. Steve believes it is the greatest time to be in the dental industry. Water is the number one dental instrument used in dental practices & utilized in nearly every aspect of patient care. He is honored to help leave a legacy of protecting dental water for patients, practices & our environment. I am Cissy Mangrum, your host, Co-Founder & CRO of RevTech Partners and Maximize RCM Consulting. With a strong focus on technology, operational efficiencies, and industry expertise, we are transforming how dental and healthcare organizations optimize their processes. By weaving cutting-edge software solutions with proven operational strategies, we take a holistic approach to helping our partners achieve their desired successes. You can contact me @ www.revtechpartners.com or email me directly [email protected] [email protected]

Welcome to The Hidden Pulse with Cissy and special guest Richard May! In this episode, we dive into the ups and downs of traveling for work, the lessons learned through growth, and so much more. From deep discussions to moments to laughter, we cover it all. We hope you enjoy the conversations as much as we did. Come join us for this insightful and entertaining session! I'd like to introduce you to Richard May. Richard has been the director of Partnerships at Mango Voice for four years, focusing on building strong business relationships and driving growth. Outside of work, he enjoys sports, exploring the outdoors, and spending quality time with his family. I am Cissy Mangrum, your host and the Co-Founder & CRO of RevTech Partners and Maximize RCM Consulting. With a strong focus on technology, operational efficiencies, and industry expertise, we are transforming how dental and healthcare organizations optimize their processes. By weaving cutting-edge software solutions with proven operational strategies, we take a holistic approach to helping our partners achieve their desired success. So our doctors and providers can focus on what matters most to our patients. You can contact me at: RevTech Partners - RCM and Financial Software Technology @ www.revtechpartners.com MaximizeRCM Consulting - Full RCM & Operations Consulting @ www.maximizeRCM.com Contact me (Cissy) directly: RevTech Partners: [email protected] MaximizeRCM Consulting: [email protected]

Welcome to the Hidden Pulse with Cissy - Thank you for joining me. As we prepare to dive into our conversations, take a deep breath and let the stories of our extraordinary guests immerse you. Together, let's discover the power of resilience, the beauty of genuine connection, and the unyielding spirit that drives the heart of the dental and medical community. This is the Hidden Pulse with Cissy, where every story is a pulse, and every pulse is a testament to the human spirit. This is our first episode, just the intro, but never the first one! I hope you will enjoy it; please like, share, and follow for many more! Thank you, Cissy M.