33 Operations Manager Smith
The first insight into the 999 control room
The Grenfell Tower Inquiry Podcast · BBC Radio
July 11, 201821m 26s
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Show Notes
Senior Operations Manager Joanne Smith gives the inquiry its first insight into the 999 control room. 344 calls were made to 999 on the night of the fire, many from residents unable to leave their flats because of fire heat or smoke. Joanne Smith tells the inquiry what guidance was given to residents who called the emergency services.
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